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Product Surveillance Associate II

Pinpoint Pharma Franksville Contractor
$27.00 - $32.00 / hour
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Job Title:  Product Surveillance Associate II

Pay:  $27.00 - $32.00/hour

Job Overview:  Provides clinical and safety data assessment of post-marketing events. This position plays an integral role in maintaining compliance with global regulations.

  • Works with minimal supervision and requires a high degree of interaction with customers, health care professionals, global government agencies and Global employees at all levels within the organization.
  • Field inquiries received by phone, electronic or verbal correspondence and document reported complaints according to applicable SOP(s). Provide technical support and remote troubleshooting guidance as needed.     
  • Review associated records, provide technical guidance, and contact users and customers to collect information on the treatment, product performance, functionality, etc. 
  • Complete investigations, which may include execution or coordination of product returns and subsequent evaluations, review of manufacturing records and ensuring proper approvals are obtained as part of closure. 
  • Conduct statistical analysis of complaint trends.
  • Support investigations associated with product deviations, product non-conformances, CAPAs, scrap and rework, and analyzing the data for the reasons of Quality Improvement and reporting. 


  • BS in Science, preferably Engineering.  
  • Experience with CAPA and performing investigations.
  • Experience with document review pertaining to product deviations/non-conformance/CAPA.
  • Knowledge of various manufacturing documents. 
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Job ID: BHJOB10682_442


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Pinpoint Pharma specializes in placing scientifically experienced individuals in positions within the pharmaceutical, medical device, chemical, and food industries. This includes both temporary and direct hire staffing, as we tailor our search to your business needs.

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