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General Manager - Moline Illinois at Home Instead

General Manager - Moline Illinois

Home Instead Moline, IL Full-Time
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Home Instead is hiring a General Manager for the Moline- Illinois Franchise covering Rock Island County and surrounding Cities.

The General Manager (GM) is a dynamic, multi-faceted position responsible for meeting sales growth objectives and achieving profitability goals while leveraging business and case management skills. The GM is responsible for building the franchise administrative and sales team and providing day-to-day leadership and support. Additionally, the GM is responsible for integrating our Core Values, into the culture of the franchise office:

  • Honor God in all we do
  • Treat each other with dignity and respect
  • Encourage growth in ourselves and others
  • Build value in our service to others


  • Develop annual sales/profit targets for approval by the company Owners, then achieve or exceed
  • Build the administrative franchise team (recruit, hire, train, coach, develop staff) with the best talent for each role
    • Lead and hold the Branch team accountable for individual role metrics
    • Manage expenses within defined budget categories (recruiting expenses, administrative expenses, overtime expenses)
  • Ensure performance that all functional areas of the business are at or above objectives by:
    • Monitoring and managing team performance against processes, metrics, auditing key processes
    • Having a working knowledge of all functional areas of the businesses and key processes
  • Ensure the office operates and perform all required tasks during regular business hours by:
    • Managing administrative staff vacation and time off
    • Planning for coverage when there are gaps in coverage for any key roles
    • Ability to step into any functional area of the business as needed
  • Assess staff members through daily check-in’s, quarterly discussions, mid-/year-end performance evaluations. Take corrective action on performance issues, celebrate successes, and set goals for upcoming periods.
  • Manage Client Quality Assurance process, including in-home needs assessment over time; Client Case Management to include engaging family members/guardians in discussions about increasing care needs due to cognitive or physical changes.
  • Interface with physicians, hospital and facility staffing to ensure Quality Assurance process is understood, creating credibility for Home Instead’s ability to deliver transitional discharge and ongoing home care.
  • Oversee CAREGiver retention process and engagement as needed to ensure job competency and performance levels with clients are high; additional or specialized training needs are met.
  • Support Recruiting & Engagement Manager, ensuring execution of a regular process for evaluating CAREGivers, taking corrective actions, or creating support plans as needed.
  • Motivate and support employees to create a dedicated, engaged, passionate, cohesive work team
  • Adhere to, and implement, all company policies and procedures
  • Take appropriate action to ensure that the company complies with all applicable laws and regulations
  • Work closely with the company Owners to determine improvement opportunities for operational effectiveness and efficiency
  • Participate in process preparation, best practices, competitor and/or market information along with forecasting and planning
  • Participate in offsite strategic planning meetings with the leadership team
  • All other duties as assigned


  • Bachelor’s Degree in business-related field or commensurate experience
  • Solid business management skills, including P&L responsibility
  • Define appropriate care plans for higher needs Client’s, identifying CAREGiver staffing skills required
  • Proven results as a sales-minded leader, motivated by profitable sales growth
  • Able to build strong relationships, based on a consultative approach
  • Demonstrated success in team leadership, and getting work done effectively through teams
  • Comfortable in a fast-paced environment, requiring the ability to shift gears at any moment in the day
  • Organized and works with a sense of urgency
  • Willing to implement and follow standard processes and procedure

To apply, submit resume including cover letter and salary expectation to [ Email address blocked ] - Click here to apply to General Manager - Moline Illinois.

Each Home Instead franchise is locally owned and independent Each Home Instead franchise is independently owned and operated.


Recommended Skills

Consultative Approaches
Strategic Thinking
Corrective And Preventive Actions
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