Home Instead is hiring a General Manager for the Moline- Illinois Franchise covering Rock Island County and surrounding Cities.
The General Manager (GM) is a dynamic, multi-faceted position responsible for meeting sales growth objectives and achieving profitability goals while leveraging business and case management skills. The GM is responsible for building the franchise administrative and sales team and providing day-to-day leadership and support. Additionally, the GM is responsible for integrating our Core Values, into the culture of the franchise office:
Honor God in all we do
Treat each other with dignity and respect
Encourage growth in ourselves and others
Build value in our service to others
Develop annual sales/profit targets for approval by the company Owners, then achieve or exceed
Build the administrative franchise team (recruit, hire, train, coach, develop staff) with the best talent for each role
Lead and hold the Branch team accountable for individual role metrics
Manage expenses within defined budget categories (recruiting expenses, administrative expenses, overtime expenses)
Ensure performance that all functional areas of the business are at or above objectives by:
Monitoring and managing team performance against processes, metrics, auditing key processes
Having a working knowledge of all functional areas of the businesses and key processes
Ensure the office operates and perform all required tasks during regular business hours by:
Managing administrative staff vacation and time off
Planning for coverage when there are gaps in coverage for any key roles
Ability to step into any functional area of the business as needed
Assess staff members through daily check-in’s, quarterly discussions, mid-/year-end performance evaluations. Take corrective action on performance issues, celebrate successes, and set goals for upcoming periods.
Manage Client Quality Assurance process, including in-home needs assessment over time; Client Case Management to include engaging family members/guardians in discussions about increasing care needs due to cognitive or physical changes.
Interface with physicians, hospital and facility staffing to ensure Quality Assurance process is understood, creating credibility for Home Instead’s ability to deliver transitional discharge and ongoing home care.
Oversee CAREGiver retention process and engagement as needed to ensure job competency and performance levels with clients are high; additional or specialized training needs are met.
Support Recruiting & Engagement Manager, ensuring execution of a regular process for evaluating CAREGivers, taking corrective actions, or creating support plans as needed.
Motivate and support employees to create a dedicated, engaged, passionate, cohesive work team
Adhere to, and implement, all company policies and procedures
Take appropriate action to ensure that the company complies with all applicable laws and regulations
Work closely with the company Owners to determine improvement opportunities for operational effectiveness and efficiency
Participate in process preparation, best practices, competitor and/or market information along with forecasting and planning
Participate in offsite strategic planning meetings with the leadership team
All other duties as assigned
Bachelor’s Degree in business-related field or commensurate experience
Solid business management skills, including P&L responsibility
Define appropriate care plans for higher needs Client’s, identifying CAREGiver staffing skills required
Proven results as a sales-minded leader, motivated by profitable sales growth
Able to build strong relationships, based on a consultative approach
Demonstrated success in team leadership, and getting work done effectively through teams
Comfortable in a fast-paced environment, requiring the ability to shift gears at any moment in the day
Organized and works with a sense of urgency
Willing to implement and follow standard processes and procedure
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