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Banking Services Line Manager II - Commercial Lending Operations

M&T Bank Buffalo Full-Time
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Manages assigned teams within one or more functional areas of Commercial Lending Operations. Manages 15+ FTEs (or with fewer employees if covering diverse disciplines and/or complex functions).

Primary Responsibilities:
  • Oversee daily activities and ongoing strategic planning of one or more units within Commercial Lending Operations, ensuring quality standards are maintained in accordance with Bank, Division and Department policy and all activities of the unit(s) are completed in compliance with defined processes and regulations.
  • Direct and monitor activities of assigned staff to ensure all organizational and departmental policy and procedures and external regulations are followed to minimize risks to the Bank from non-compliance.
  • Provide leadership, guidance, feedback and training to staff.
  • Compile month-end data for unit activities for distribution to and decision-making by management.
  • Interact routinely with Division/Department management to discuss business objectives specific to the unit(s) managed.
  • Evaluate unit processes, procedures and policies routinely and approve changes to increase operational efficiency of units managed.
  • Maintain established service levels within assigned unit(s) and address escalations to meet defined business expectations.
  • Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities:
The position has full manager responsibilities in directing day-to-day activities for a unit within a Department of Banking Services. Depending on the unit managed, the position may require unique technical expertise due to the additional complexity, size and/or breadth of functions.

The position acts largely independently in managing unit activities and their associated risk exposure.

Education and Experience Required:
A combined minimum of 7 years' higher education and relevant work experience, inclusive of a minimum of 2 years' work leadership and/or supervisory experience

Excellent customer service skills

Prior experience using tact and diplomacy

Strong knowledge of relevant spreadsheet, word processing, and presentation software as required within unit managed

Education and Experience Preferred:
Bachelor's degree

Call center and/or financial services operations experience

Excellent verbal and written communication skills

Strong knowledge of departmental systems, documents and procedures

Proven experience to motivate team and handle conflict without alienating others


Skills required

Business Administration
Financial Services


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Job ID: R07280


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M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, M&T Bank provides banking, investment, insurance and mortgage financial services to consumer, business and government clients.

Fast Facts

  • One of the 20 largest U.S.-based commercial banks
  • $123 billion in assets as of December 31, 2015
  • 3.8 million customers
  • 17,000+ team members
  • 800+ domestic full-service branches
  • 1,600+ ATMs
  • Online banking (mtb.com) and mobile devices

We’re headquartered in Buffalo NY, and we are organized around 17 community bank regions lead by local regional presidents. This means decisions about loans and community activities are made locally, by the people in the bank who know the community best.

Of the largest 100 banks operating in 1983, only 23 remain today. Among the remaining, M&T ranks 1st in stock price growth.

M&T has been profitable for 158 consecutive quarters—more than 39 straight years.

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