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Desktop Support Technician

eXcell Fountain Valley
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Did you know that Gartner positioned URL blocked - click to apply as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!
 
* * * Contract to Hire Opportunity * * *
 
The Desktop Support Analyst provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. The Desktop Support Analyst Level works on assignments of a moderate scope where ability to recognize deviation from accepted practice is required. S/He normally receives general instructions on routine work, and detailed instructions on new assignments.
 
What You’ll Do:
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support
  • Troubleshoots for systems with limited supervision
  • Acts as liaison between customers and departments
  • Installs, configures, and troubleshoots desktop systems, workstations, servers, and network
  • Maintains passwords, data integrity, and file system security for the desktop environment
  • Communicates highly technical information to both technical and nontechnical personnel
  • Recommends hardware and software solutions, including new acquisitions and upgrades
  • May participate in development of information technology and infrastructure projects
  • May conduct training programs designed to educate an organization’s computer users about basic and specialized applications
  • May involve use of problem management databases and help desk system 
What You’ll Need:
  1. 2-5 years of related work experience, &/or AA degree or technical training, or equivalent combination of education and experience
  2. Employees working on client accounts must possess A+ certification
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **URL blocked - click to apply™ Supports Equal Employment Opportunity** URL blocked - click to apply™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit URL blocked - click to apply.
 

Skills required

Technical Support
Resolve Technical Issue
Provide User Support
Operating Systems
Provide Technical Assistance
Provide Desktop Support

Location

Salary Estimator

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$67K
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Desktop Support Technician
Estimated Salary: $92K
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Job ID: 19-01830

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