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Company Contact Info

  • Waukegan, IL 60085
  • Recruiter
  • Phone: 630-368-0316
  • Phone:: 630-368-1985

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Application Support Specialist III

Robert Half Technology • Waukegan, IL

Posted 1 month ago

Job Snapshot

Computer Hardware, Computer Software
Engineering, Information Technology, Design

Job Description

Ref ID: 01340-9501897143

Classification: System Analyst

Compensation: DOE

****If you have an interest in this opportunity, please send your updated resume directly to Ashley Conley at Following up with a phone call is highly encouraged. Please call 630-368-0316 and ask for Ashley Conley to follow up. Robert Half Technology has an Application Support Specialist III opportunity available with a premier client located in Buffalo Grove, IL. This will be a 6 month contract to hire position. Overview: Responsible for the support of applications/systems/database and third party software programs. Deploys the release of re-designed modules, upgrades and new technologies as well as design, install, configure, and maintain supported software. Ensure that deployments will successfully migrate in to production without faults. Resolve immediate issues related to data and programs and coordinate with the development staff or vendor support to handle more complicated problems. Resolve issues regarding operations, including installations, setups, error messages, on-line transactions, system status and downtime procedures, etc. Ensure end user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving problems. Responsibilities: ? Technical Support: Under general supervision, respond to and research and resolve routine to moderately complex issues with internal applications/systems and/or databases. Implement short term solutions for quick resolution of issues and begin to develop long term solutions to problems that occur. ? Communication: Provides input to peers, management and clients for recommendations and alternate solutions and/or improvements. Conveys problems, solutions, updates and project status to their peers, clients and management. ? Documentation: Document support issues and solutions. Prepare design documentation for all maintenance programming and/or re-development/enhancement/patches. Prepare and maintain deployment documentation for internal applications/systems/database and/or third party vendor packages. ? Monitor the call-tracking queue for incoming cases. Assess and prioritize issues. Determines when escalation is necessary. ? Troubleshoot client/user reported issues that pertain to our custom or 3rd party business applications by researching programs, data and application setups. Record Resolution. ? Assist clients/users in creating and analyzing reports. Gather information necessary to arrive at resolution by generating reports, creating subsets of data and interfacing with users. ? Guide clients/users through established resolutions. Gather information necessary to arrive at a resolution. ? Perform tests on problems reported by clients/users. ? Act as a liaison between clients/end users, internal developers, and QA groups. ? Partner w/QA in testing ? Assist in training clients/end users on software. ? Document tasks and activities that are used to resolve issues in order to enhance the overall knowledge database used by the rest of the support team. ? (Level III) Mentoring: Takes responsibility for personal and team technical and professional growth. Assists junior level app specialists with understanding and applying procedures, methodologies, tools, utilities and standards. Serve as a resource and provides on-the-job training and advice on tasks to be accomplished by less knowledgeable or newer associates. Provides technical assistance and follow through to team members. ? Performs other related duties and participates in special projects as assigned.

Job Requirements

? 4-yr college degree in Computer Science or Information Systems or equivalent experience is required ? Level III - 5-7 years supporting computer applications. ? Light development experience a plus. ? In depth knowledge of SQL, relational database query tools using Microsoft SQL Server 2008, 2012, etc. ? Experience supporting websites/Microsoft .NET custom applications ? Working knowledge of the software development life cycle. Exposure to a formal Project Management methodology ? Able to demonstrate good problem-solving skills and appropriately apply proven solutions. ? Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance. ? Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine. ? Ability to utilize infrastructure software and Microsoft Office Suite. ? Experience in inventory/order management systems environment is preferred. ? Knowledge of IT security relevant to data protection and data integrity. ? Proficiency in English ? Customer Service Orientation. Communicate effectively verbally and in writing. ? Ability to work individually and in a team environment. ? Skilled at issue identification and resolution. Strong data analysis and problem solving ability. ? Detail oriented with excellent time management and organizational skills to meet critical deadlines.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 01340-9501897143
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