Customer Care Service Technician - Wakarusa, IN
Clayton Homes, a BerkshireHathaway company and the nation's leading housing provider, is a verticallyintegrated housing company that builds, sells, and insures affordable housing.Our commitment to creating a World Class Customer Experience is unparalleled inthe housing industry and we believe it begins with a World Class Team MemberExperience. From entry-level to more experienced positions, we're activelyrecruiting individuals who are passionate, positive, and eager to learn. Wethen equip you for success, whether you're in the office, in the field, or onthe floor. As a member of our team you'll enjoy excellent benefits,opportunities for growth, and an encouraging culture that supports work / lifebalance.
The Home Building Group is actively searching for a Customer Care Service Technician tojoin the team at our Wakarusa, IN facility.
Reports to: Customer Care Manager
This is an integral position responsible for correspondence with retailers and subsequent occupants of the homes. This position must have great interpersonal skills in relating with customers and provide a servant minded World Class customer experience. The technician should specialize in all aspects of general construction and have superior repair knowledge and skills. Must use good judgement when utilizing company vehicles and property.
Appearance must be neat, clean with no torn or worn out clothing. There will be no offensive language or gestures while in the presence of our retailers & customers. The vehicle must be clean and organized inside and out. The technician is the “face” of the Clayton Customer Care Department & must reflect a positive attitude & respect for the customer, retailer, Clayton, the home and the repairs.
Duties / Responsibilities:
Repair or Replacement of all materials used in the construction of the homes: Flooring, walls, roofing, texture, cabinetry & countertops, siding, trim, underbelly, fixtures etc. Must be able to do minor electrical or plumbing work.
Skills, Knowledge, and Abilities Required:
1. Very high attention to detail and accuracy in repairs, clean up, follow up and paperwork.
2. Highly skilled with handling any service or parts questions & ability to offer resolutions.
3. Must have the ability to troubleshoot problems and execute solutions with precise actions for a positive outcome.
4. Superior technical knowledge and skills with proper methods of repairs.
Education and Qualifications:
1. Previous Manufactured housing and/or Customer service experience.
2. Previous construction background.
66700 STATE ROAD 19
WAKARUSA, Indiana, 46573