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Customer Service in Richmond Heights,Missouri
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Customer Service Representative

Chubb St. Louis Full-Time
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Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. 

Immediate Solutions Customer Service Representative
 
Description:
• Courteously and promptly answering all calls received in the Service Center from insurers, claimants, agents and any other parties and gather the necessary information in a timely manner.
• Accurately entering the first notice of loss information, identifying those claims that require immediate adjuster or supervisor attention.
• Responding to status and inquiry calls from customers regarding policy and coverage information within authority. Appropriately transferring calls without inconveniencing the customer.
• Perform data entry of electronic first notice of loss and attachments.
• Actively reporting trends and/or service issues to the management team to ensure service levels to our customers and business partners are not impacted.
• Supporting an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as help develop more efficient workflows.

Qualifications:
• Strong PC navigation skills, including knowledge of Windows operating environment and internet.
• Strong communication skills. Ability to effectively interact with all levels of internal and external business partners.
• Excellent verbal and written communication skills.
• Strong customer service and telephone skills.
• Demonstrate ability to meet or exceed established ACD Performance Measures.
• Effectively work in a team environment.
Education and Experience:
• Bachelor’s degree preferred but not required.
• Prior call center experience preferred.
• Actively reporting trends and/or service issues to the management team to ensure service levels to our customers and business partners are not impacted.
• Supporting an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as help develop more efficient workflows.

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.


Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are  committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$43K
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Customer Service Representative
Sales Representative
Estimated Salary: $64K
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Job ID: 327243

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