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CS - Customer Service Rep - Senior

Apex Systems Cypress Contractor
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Customer Service Representative

Pay: $16hr 

Location: Cypress CA

Length: 6 month contract (possible conversion)

Start: 8/5/19

The Senior Customer Service Representative is responsible for answering incoming calls from consumers, with questions regarding access, registration and navigation on a health and wellness website, activity and program completion questions, incentive tracking and earnings questions and rewards fulfillment.

Specific Duties:
1. Responsible for answering incoming calls from consumers
2. Handling and researching issues over the phone
3. Utilizing the computer database to verify and document information
4. Consistently meeting established productivity, schedule adherence, and quality standards

Must have qualifications/experience:
1. 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
2. An education level of at least a high school diploma or GED OR 10  years of equivalent working experience
3. Authorization to work in the United States
4. Available to work 40 hours per week anytime within the operating hours of the site
5. Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
6. Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

Physical Requirements and Work Environment:
• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or
mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers,
printers, and floor activity

Shift Start/End Time:

Two week training from 8:00am - 4:30pm
After training, candidate must be able to work an 8-hour shift between the hours of 7:00am - 10:00pm CST

Dress Code: Business Casual

If interested attach your Microsoft word version of your resume to: Email blocked - click to apply

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178


Recommended skills

Customer Service
Authorization (Medical)


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CS - Customer Service Rep - Senior
Estimated Salary: $65K
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Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.


Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.


We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.


We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 


Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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