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- Glendale, AZ
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Customer Service Representative
Medix • Glendale, AZ
Posted 1 month ago
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Are you interested in working for a cutting edge healthcare organization? Do you want to align yourself with a team who is passionate about helping others and works collaboratively to provide the best quality service for their members? If yes, come join a team that is committed to providing health insurance solutions to each and every member!
We are hiring for a Customer Service Representative with an elite healthcare service.
The Customer Service Representative will be the liaison between our company and its current and potential customers. The Customer Service Representatives will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior
As a Customer Service Representative you will:
- Manage large amounts of inbound and outbound calls in a timely manner handling customer inquiries both telephonically and by email.
- Follow communication "scripts" when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Research required information using available resources.
- Manage, resolve and/or escalate customer complaints.
- Build sustainable relationships and engage customers by taking the extra mile.
Qualifications for Customer Service Representative:
- H.S. Diploma
- 1+ years of customer care NEEDS TO BE IN HEALTHCARE
- Good typing/computer skills