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CRM Administrator

Dymax Corporation Torrington Full-Time
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Position Summary:

The CRM Administrator will lead the ongoing development of the core business systems used to manage the sales process. Support continuous system improvement through process efficiency, automation, innovation and user support. Manage key sales reports and KPIs used to measure the health of the sales and marketing process. Turn sales data into actionable information.



CRM System Management:

  • Manage day-to-day CRM operations including security, roles, profiles, sharing rules, assignment rules, workflows, approvals, validations, groups and more
  • Manage system UI/design, navigation, custom objects, architecture and relationships
  • Maintain product hierarchies, price books, and configuration workflows
  • Monitor Salesforce.com data feeds, imports and other integrations
  • Create and maintain end-user documentation including internal processes
  • Serve as primary point of contact for CRM users / Troubleshoot all end-user issues
  • Work with end users to provide coaching around best practices and tips on Salesforce usage

 CRM System Analysis:

  • Proactively perform system analysis and identify areas for improvement & efficiency
  • Work with end users and management to design, test and deploy new processes
  • Conduct user feedback sessions, gather functional and technical requirements, identify gaps & propose solutions
  • Monitor new Salesforce released features and functionality to provide recommendations for process
  • Manage data audit process and ensure adherence to core data requirements 

Sales Operations:

  • Enhance productivity by enabling the sales team to work smarter through process efficiency and technology
  • Create and maintain documentation on sales processes, policies and relevant sales training materials / assist with onboarding new sales talent
  • Provide recommendations and take actions based on strategic objectives, forecast or performance metrics
  • Manage special project as agreed upon by management 

Reporting & Analytics:

  • Build and help standardize reporting for strategic analysis and internal business review
  • Work with management to establish and monitor sales/marketing KPIs
  • Track and monitor progress against defined company KPIs / Manage distribution of key reports to internal stakeholders
  • Contribute actionable information to support the forecasting / budgeting process
  • Create ad-hoc reporting as requested by management

Skills/Qualifications desired:

  • Bachelor’s Degree in Business, Computer Science, Marketing, or other related field
  • Salesforce certification required (ADM 201 certification)
  • Three to five years related experience with Salesforce platform
  • Two to four years of business analysis or project management experience
  • Advanced skills in Microsoft Excel & PowerPoint
  • ERP Experience Preferred
  • Good verbal and written communication skills
  • Ability to work well in a multi-disciplinary team environment
  • Ability to manage change and effectively flow down information for smoother execution
  • Demonstrated hands-on management and leadership style
  • Additional computer skills including MS Office Tools

EOE Disabled/Male/Female/Veteran

VEVRAA Federal Contractor

Recommended skills

Customer Relationship Management
User Feedback
Sales Process
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Job ID: 1900001I


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