Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

CRM Administrator

Dymax Corporation Torrington Full-Time
Apply Now

Position Summary:

The CRM Administrator will lead the ongoing development of the core business systems used to manage the sales process. Support continuous system improvement through process efficiency, automation, innovation and user support. Manage key sales reports and KPIs used to measure the health of the sales and marketing process. Turn sales data into actionable information.

 

Responsibilities:

CRM System Management:

  • Manage day-to-day CRM operations including security, roles, profiles, sharing rules, assignment rules, workflows, approvals, validations, groups and more
  • Manage system UI/design, navigation, custom objects, architecture and relationships
  • Maintain product hierarchies, price books, and configuration workflows
  • Monitor Salesforce.com data feeds, imports and other integrations
  • Create and maintain end-user documentation including internal processes
  • Serve as primary point of contact for CRM users / Troubleshoot all end-user issues
  • Work with end users to provide coaching around best practices and tips on Salesforce usage

 CRM System Analysis:

  • Proactively perform system analysis and identify areas for improvement & efficiency
  • Work with end users and management to design, test and deploy new processes
  • Conduct user feedback sessions, gather functional and technical requirements, identify gaps & propose solutions
  • Monitor new Salesforce released features and functionality to provide recommendations for process
  • Manage data audit process and ensure adherence to core data requirements 

Sales Operations:

  • Enhance productivity by enabling the sales team to work smarter through process efficiency and technology
  • Create and maintain documentation on sales processes, policies and relevant sales training materials / assist with onboarding new sales talent
  • Provide recommendations and take actions based on strategic objectives, forecast or performance metrics
  • Manage special project as agreed upon by management 

Reporting & Analytics:

  • Build and help standardize reporting for strategic analysis and internal business review
  • Work with management to establish and monitor sales/marketing KPIs
  • Track and monitor progress against defined company KPIs / Manage distribution of key reports to internal stakeholders
  • Contribute actionable information to support the forecasting / budgeting process
  • Create ad-hoc reporting as requested by management

Skills/Qualifications desired:

  • Bachelor’s Degree in Business, Computer Science, Marketing, or other related field
  • Salesforce certification required (ADM 201 certification)
  • Three to five years related experience with Salesforce platform
  • Two to four years of business analysis or project management experience
  • Advanced skills in Microsoft Excel & PowerPoint
  • ERP Experience Preferred
  • Good verbal and written communication skills
  • Ability to work well in a multi-disciplinary team environment
  • Ability to manage change and effectively flow down information for smoother execution
  • Demonstrated hands-on management and leadership style
  • Additional computer skills including MS Office Tools

EOE Disabled/Male/Female/Veteran

VEVRAA Federal Contractor

Recommended skills

Management
Customer Relationship Management
User Feedback
Architecture
Sales Process
Salesforce.Com
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 1900001I

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.