Local Rochester, NY company seeking assistance with their year-end projects!
We have multiple positions available for entry-level/experienced data entry and customer service roles.
Work from home!
M-Friday commitment from 8:30AM-5PM, all equipment is provided, you just need a steady internet conection, attention to detail, and a commitment to quality and customer service!
Pay rate $13/hr.
Provides customer service and support to both internal and external clients; responsible for the timely and accurate set-up on going maintenance and support of client accounts for both H&B and COBRA. Maintains a high level knowledge of the products and services supported by the Agency.
Ensures timely and accurate problem resolution in support of Agency client retention goals.
Researches and resolves product and service issues from other departments insurance partners and our clients.
Able to diffuse difficult client concerns notifies management of critical situations and ensures the best solution is implemented for the client as well as the company
Exhibits comprehensive knowledge of Agency insurance portfolio corresponding systems and internal and external processes.
Utilizes various insurances tools and forms to determine accuracy in insurance rates class codes experience modifications and final audits.
Utilizes multiple computer software applications in conjunction with carrier and bureau web-sites internal systems to include HRIS and ORS in order to respond to all client inquiries.
Performs data input maintains strong prioritization and organizational skills and professional communications.
Responds to inbound calls and places outbound calls as required by the business unit.
Maintains accurate recording or all internal and external communication. (insureds insurance partners payroll offices etc.)
Provides necessary documentation to state and federal insurance agencies as well as our insurance partners.
Continues to stay abreast of all changes pertaining to various product offerings regulatory changes policy changes and insurance industry developments
AAS/BA/BS in Business Management and or a minimum of 2 years of customer service/relevant insurance experience
Multi-tasking abilities versatility and ability to operate in a fast-paced environment are necessary skills for this position.
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Complex Problem Solving