Kelly Services is seeking Benefits Customer Service Representatives for a leading global advisory, broking and solutions company in San Diego, CA.
Job Title: Benefit Customer Service Representative
Location: San Diego, CA 92130
Length: 4-month, contract assignment: 09/24/2019 to 01/24/2020' (possibility of extension/ conversion).
Schedule: 30 – 40 hours/week with some overtime requested. Must have flexibility to work between the hours of 6am-6pm PST.
Pay Rate: $16.25/HR or $16.75/HR if fully bilingual in Spanish OR French
Paid Training will be provided!! APPLY TODAY!!
The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.
- Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans.
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments).
- Respond professionally to customer inquiries/complaints received via phone, email or other communication channels.
- Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities.
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
- Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client’s plan documents, amendments or online knowledgebase tools, etc.
- Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member.
- Maintain diplomacy and tact while dealing with upset or escalated callers.
- Maintain and document complete and accurate call and case notes.
- Participate in team meetings and training.
- Possess a cooperative and positive attitude towards customers, internal contacts and team members.
- Perform other duties as assigned.
Skills and Qualifications:
- Minimum 1-2 years’ experience in a customer service setting. 2-3+ years is preferred.
- High School Diploma or equivalent required. Associate or Bachelor’s degree preferred.
- Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word).
- Strong computer skills with the ability to navigate multiple software applications.
- Ability to type 30-40 WPM.
- Working knowledge of health and welfare and/or defined benefit pension plans a plus.
- Fluent in Spanish a plus.
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills.
- Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem-solving skills.
- Ability to work in a multi-tasked environment and prioritize and organize work.
- High level attention to detail.
- Ability to work in a team environment.
- Ability to understand and follow oral and written instructions.
- Must have excellent attendance and be punctual to work.
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume in word format to URL blocked - click to apply to be considered for this position.
Professional Technical Recruiter
Kelly Services, Inc.
URL blocked - click to apply
URL blocked - click to apply
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