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Bilingual Social Service Resource Coordinator - CenterWell - Houston, TX - (Hybrid) at Centerwell

Bilingual Social Service Resource Coordinator - CenterWell - Houston, TX - (Hybrid)

Centerwell San Antonio, TX (On Site) Full-Time

CenterWell Senior Primary Care, a subsidiary of Humana Inc., is the new brand for a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

The Social Services Resource Coordinator contributes to administration of care management the Primary Care team . Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and well-being of members. The Resource Coordinator work assignments are often straightforward and of moderate complexity.


Job Description

The Social Service Resource Coordinator employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care to fulfill referral needs. May collaborate to create member care plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Humana's CenterWell organization is seeking a Social Service Resource Coordinator who works to support the clinical care model by employing a variety of strategies, approaches and techniques to manage a member's physical, environmental and psychosocial health issues. Social Service Resource Coordinator is responsible for screening, assessing and formulating resource recommendations for patients. The Social Service Resource Coordinator (LMSW) works as an integral part of the primary care team and makes decisions regarding own work methods, occasionally in ambiguous situations, requires minimal direction and receives guidance where needed. The main responsibilities of the role are:

+ Develops a comprehensive knowledge of Humana's Primary Care Organization strategy, best practices and tools.

+ Provides quality consultation with providers and staff regarding patient's SDOH and recommendations for appropriate resources and how it may be directly connected to the patient's medical conditions

+ Completes necessary documentation, which could include assessments, plans of care, and progress notes

+ Collaborates with and supports clinic level resource programs such as behavioral health specialists, care coach, and clinical pharmacist

+ Ensures adherence to defined policy, procedures and licensing standards based on federal, state, and local requirements

+ Assists leadership with value-based care initiatives, workflows and training of new Social Service Resource Coordinators

**Required Qualifications**

+ Bachelor's or Master's Degree in Social Work

+ Experience with Senior population and understanding of needs

+ Knowledge and experience in building local and state community resources networks

+ Strong MS office experience

+ EMR experience with strong documentation skills

+ Strong written and verbal communication skills

+ Strong experience in leading and facilitating group classes

+ Ability to work with various levels of interdisciplinary teams to achieve optimal patient care goals and measures

+ Proven ability to create and maintain health and trustworthy relationships

+ Adaptability to a fast paced and ever changing environment

+ Strong organizational skills

+ Flexibility to work from multiple locations based on patient and business needs

+ This role is considered patient facing and is part of Humana Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

+ Valid state driver's license

+ Reliable and dependable transportation

**Preferred Qualifications**

+ Bilingual in English/Spanish

+ Previous Hospice, Home Health, Outpatient setting experience

**Additional Information:**

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a?healthcare?company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

+ Provide proof of full vaccination?or commit to testing protocols **OR??**

+ Provide proof of applicable exemption including any required supporting documentation

??Medical, religious, state and remote-only work exemptions are available.

**Interview Format:**

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire text interview. In this interview, you will read to a set of interview questions and you will provide text responses to each question. You should anticipate this interview to take about 10 minutes. Your text interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

**Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from** [ Email address blocked ] - Click here to apply to Bilingual Social Service Resource Coordinator - CenterWell - Houston, TX - (Hybrid)** **with instructions to add the information into the application at Humana's secure website.**

_CenterWell Senior Primary Care is more than an equal opportunity employer, CenterWell's dedication to promoting diversity, multiculturalism, and inclusion is at the heart of what we do in all of our CenterWell roles. Diversity is more than a commitment to us, it is the foundation of what we do. We are fully focused on diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us each uniquely wonderful._

**Scheduled Weekly Hours**


Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options [ Link removed ] - Click here to apply to Bilingual Social Service Resource Coordinator - CenterWell - Houston, TX - (Hybrid)

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