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Director, Data Governance at Quest Diagnostics

Director, Data Governance

Quest Diagnostics Secaucus, NJ Full-Time

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2021 revenues of $10.79 Billion and approximately 50,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.

Awards/Recognitions

 

•       FORTUNE magazine's "World's Most Admired Companies" list for 7 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

•       Fortune magazine’s Fortune 500 list

•       Forbes® Global 2000

•       Forbes®' America's Best Employers List for third consecutive year

•       Forbes® 2020 America’s Best Employers for Women for second consecutive year

•       S&P 500

•       Barron’s 500

•       Member of the Dow Jones® Sustainability World Index

•       Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

•       Listed in the most recent Newsweek Green Rankings

•       Consistently named one of the best places to work in U.S. business journal rankings

•       Named a Diversity Inc Noteworthy Company for third consecutive year

•       Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

•       Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

•       Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) for the fifth consecutive year.

•       Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

•       Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

 

Diagnostic Testing Services

 

Quest Diagnostics is the world’s leading provider of diagnostic testing, information, and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.

Outlook

 

In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information, and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

•       Deliver Innovative Solutions

•       Leverage their Unparalleled Access and Distribution Network

•       Expand their relationships with large payors and health systems

•       Deliver Superior Patient Experiences

Position Description

The Director, Data Governance is a critical position within Quest’s Enterprise Data and Insights portfolio serving as the interface between Quest business units and IT, ensuring the Enterprise Data Strategy and Enterprise Data Management efforts are aligned with the broader Technology and Business strategies.

The Director, Data Governance will exercise authority, control, and shared decision making (planning, monitoring, and enforcement) over the management of Quest’s enterprise data assets. Further, this role is responsible for the organization and implementation of policies, procedures, structure, roles, and responsibilities which outline and enforce rules of engagement, decision rights, and accountabilities for the effective management of Quest’s enterprise data assets.

 

Responsibilities

 

The duties and responsibilities of the Director, Data Governance include planning, defining, operating, managing, and sustaining activities necessary for a holistic enterprise data governance program.

Planning:

•       Ensure alignment of the enterprise data strategy and enterprise data management and analytics initiatives with the technology and business strategies, including cross-functional engagement with business units to understand organizational strategies and data opportunities

•       Establish annual and multi-year goals for Data Governance in alignment with the technology and business strategies and Quest’s Vision 2030

•       Establish role of Data Governance within Quest’s Compliance, Legal, Regulatory, and Privacy (CLRP) and cybersecurity portfolios

•       Establish a strategy for data ethics within Quest

•       Assist in the development of an enterprise data monetization strategy to accelerate growth within Quest’s information services business areas

•       Set targets for data maturity and ensure these maturity targets align with data, technology, and business strategies

 

Defining:

•       Establish a means for assessing Data Governance progress in alignment with the data, technology, and business strategies, including information maturity, current governance practices, and the organization’s readiness to change as necessary to achieve holistic enterprise data governance

•       Establish federation requirements which identify common data needs across the organization, coordinate and consolidate cross-functional needs, and segregate or classify content that may require federated treatment

•       Make recommendations for how to best refine Data Governance scope and purview in alignment with enterprise needs

•       Establish and maintain a Data Governance roadmap showing how Data Governance is and will progress in alignment with data, technology, and business strategies

•       Examine and document CLRP, cybersecurity, and financial requirements for data control and reporting and establish and/or facilitate the necessary management reviews to ensure data appropriately support these functions

•       Coordinate with business area leaders to define and develop enterprise data policy guidelines and standards

•       Define the role of data and data governance within enterprise asset and risk management

•       Define how the organization can best work cross-functionally with data and define and facilitate the mechanisms to support this cross-functional collaboration (e.g., enterprise data committees, data working groups, data domain committees, etc.)

•       Define and develop enterprise data metrics and measures (e.g., data quality, “fit for use”, etc.)

•       Collaborate with CLRP, cybersecurity, and business leaders to define, assess, and govern data sharing policies and activities

•       Define the needs for and support the development of data literacy programs which cater to different levels of Quest employees

•       Coordinate with IT and business area leaders to define requirements and standards for: metadata management; data lineage and provenance; data mastering; data security; data lifecycle management; data taxonomy and ontology; data movement, migration, and integration; reference data, data quality, data modeling, knowledge management, and data stewardship

 

Managing:

•       Manage the portfolio of data governance activities ensuring alignment of data initiatives with the data, technology, and business strategies

•       Lead teams of data governance professionals and provide coaching and mentorship necessary to build a positive and collaborative culture within our workplace and foster the professional growth of our staff

•       Manage and facilitate data governance steering bodies, including the data initiatives executed within the Transformation Management Office

•       Ensure data initiatives are effectively defined and communicate status updates to the VP, Enterprise Data and Insights, IT Senior Leadership Team (ITSLT), and other stakeholders as necessary

•       Support in developing and managing data services workflows and workflow oversight to ensure data requirements are appropriately captured, adjudicated, and executed in alignment with IT processes and standards

•       Ensure appropriate alignment and tracking of Enterprise Data and Insights resources (financial resources and human resources) against Quest and IT priorities

•       Maintain up-to-date awareness of and report on deviations in resources (financial resources and human resources) necessary to satisfy prioritized data activities across the Enterprise Data and Insights tower

•       Coordinate with other IT leaders to ensure cross-functional resource support to prioritized data and analytics initiatives

Operating:

•       Coordinate with IT strategic communications to broadly communicate data expectations, activities, and accomplishments

•       Ensure data-related directives (standards and policies) are effectively communicated

•       Maintain a full accounting of expense and capital expenses and obligations accounted for within the Enterprise Data and Insights tower

•       Provide requirements for and report adherence with data compliance, data quality, metadata management, and other related data activities contained within the data governance portfolio

Sustaining:

•       Establish and maintain requirements for organizational knowledge and change management pertaining to data

•       Coordinate with cross-functional stakeholders to identify and establish people, process, and technology changes necessary to achieve holistic enterprise data governance and enterprise data management

•       Coordinate and facilitate leadership and stakeholder alignment exercises periodically

•       Help establish a resource development plan to ensure the skills and competencies of Quest professional align with the strategic vision for data within Quest

 

Qualifications

 

Required Work Experience:

•       10+ years of leadership experience working within data governance or similar organizations

•       At least 2 years of experience and technical knowledge of Data Management technologies such as data catalogs, MDMs, data warehouses, data quality tools, etc.

•       Familiarity with data handling compliance and regulations such as HIPAA, GDPR, CCPA, etc.

•       Demonstrated ability to work as part of a global team, understanding how to navigate cultural differences in workstyles, communication, etc.

 

Preferred Work Experience:

•       Preferred experience working the in the healthcare industry

•       Preferred consulting experience or similar experience working in a matrixed organization

•       Preferred budget/financial management experience

 

Physical and Mental Requirements:

•       Open mindset, ability to quickly adapt new technologies and learn new practice

 

Knowledge:

•       Data Strategy

•       Data Governance

•       Data Catalog/Metadata Management

•       Data Quality Management

•       Data Policy and Standards

•       Data Warehousing

•       Database Systems

•       Working knowledge of Agile and other SDLC methodologies, including producing user stories.

Skills:

•       Outstanding verbal/written communication, collaboration, negotiation and influencing skills to lead an environment driven by customer service and teamwork

•       Ability to foster the development of high-performance teams

•       Capable of building strong professional relationships with ability to influence all levels across the organization

•       Must be able to set and execute strategic initiatives for the organization

•       Creative thinker with ability to identify innovative business solutions

•       Ability to develop strategic organization and resource plans

 

 

Supervision Exercised

•       This person is expected to lead a team of 6-10 data governance professionals.

 

Recommended Skills

  • Agile Methodology
  • Business Strategies
  • Catalogues
  • Change Management
  • Coaching And Mentoring
  • Consulting
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