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Inside Sales Representative

Matthews International Sherwood Full-Time
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Matthews Environmental Solutions (MES) is a global leader in combustion technology, including waste incineration, human and animal cremation and emission abatement systems. We are a part of the Matthews International Family of Companies (MATW), established in 1850.

Matthews offers a wide array of opportunities as diverse as our individual divisions and remains dedicated to the philosophy of promotion from within. We encourage an open and collaborative environment, where a company luncheon cooked by the leadership team is a common occurrence, and each department works together to provide our customers with the highest standard of products and services.

The Inside Sales Representative conducts outbound calls on a daily basis for the purpose of uncovering opportunities in the form of competitor targets, premium product sales, features, and all forms of the business' products. The calls will be conducted to both existing and new customers from the established call center. They are responsible for providing customer service and support via phone, fax, and email while building a business relationship between the company and our customers.

  • Initiates outbound telephone calls and campaigns to existing and prospective customers to sell products and improve customer satisfaction.

  • Ensures existing and potential customers receive regular contact through daily phone calls and documents.

  • Coordinates customer credit applications and prepares and processes credit memos as required.

  • Routes customers with concerns and problems to the appropriate department.

  • Fulfills information requests for literature, etc. for customers when needed.

  • Follows up on pending quotes on projects, products, etc.

  • Meets or exceeds performance standards for quality and quantity of calls, sales objectives, etc.

  • Provides key information regarding customer issues with pricing, product, delivery, literature, etc. to sales manager.

  • Creates and maintains positive personal and business relationships with marketing staff, customer service representatives and regional managers.

  • Enters all calls into the Salesforce.com CRM immediately and submits sales reports daily to the sales manager.

  • Generates leads and initiates quoting process on projects.

  • Responds to customer inquiries within 24 hours and resolves customer inquiries with respect to pricing, delivery, basic application, basic technical questions and credit.

  • Maintains and updates customer master file.

  • Travel 20% of a month, generally to the assigned territory (Florida, Georgia, and Alabama) for customer visits and business reviews.

  • Bachelor's Degree in Sales Management, Business Management or related field

  • 3+ years of previous buying/purchasing sales experience; or equivalent combination of education and experience

  • Occasional travel either locally, nationally, and/or internationally may be required.

  • High degree of proficiency in MS Office Suite, Outlook & Internet applications.

  • Bilingual - French/English Preferred

  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.

  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).

  • Solid understanding and application of mathematical concepts.

  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.

  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

  • Ability to work with and influence peers and management.

  • Self-motivated with critical attention to detail, deadlines and reporting.

  • Ability to work overtime as necessary.

  • Ability to multi-task


  • Regularly required to stand; walk; sit; and talk, hear and see.

  • Regularly/Occasionally lift and/or move up to 10 pounds.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


Recommended skills

Attention To Detail
Customer Service


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Inside Sales Representative
Estimated Salary: $91K
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Matthews International Corporation is a global provider of brand solutions, memorialization products and industrial automation solutions. The SGK Brand Solutions segment is a leader in the delivery of brand development, activation and deployment services that help build our clients’ brands and consumers’ desire for them.  The Memorialization segment is a leading provider of memorialization products, including memorials, caskets and cremation equipment, primarily to cemetery and funeral home customers that help families move from grief to remembrance. The Industrial segment designs, manufactures and distributes marking, coding and industrial automation technologies and solutions. We have more than 10,000 employees in more than 25 countries on six continents that are committed to delivering the highest quality products and services.

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