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Customer Care Representative

TTi Global • Jackson, NC

Posted 1 month ago

Job Snapshot

Full-Time
Travel - Negligible
Chemical
Admin - Clerical
Relocation - No

Job Description

.
  • The qualified candidate will be responsible for the management of customer orders through the entire order fulfillment process.
  • The Customer Care Representative will ensure complete customer satisfaction through timely, thorough follow through, keeping the customer appraised of their account status.
  • The Customer Care Representative will function in a team environment while retaining the ability to empower themselves to perform their specific job functions and make decisions that are in the best interests of the customer and BASF.
  • Additional responsibilities include, but are not limited to: Assisting in the resolution of outstanding credit issues, non-conformances and various supply chain related projects. This position will interface with various functions within the business: Marketing, Sales and Logistics, at all levels of the organization.
  • Experience = 0-3 years
  • Job Requirements

    .
    Must have intermediate level experience with MS Excel formulas, v-lookup's, and pivot tables.
    Must have SAP order entry experience or similar order processing software.
    Must be able to give specific examples of experience managing multiple priorities on an ongoing basis.
    Job ID: 10876
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