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Pharmacy Technician I job in Philadelphia at Amerihealth

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Pharmacy Technician I at Amerihealth

Pharmacy Technician I

Amerihealth Philadelphia, PA Full Time


Job Brief

The pharmacy technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers.

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at [ Link removed ] - Click here to apply to Pharmacy Technician I.

This role is eligible for a $1,500 sign-on bonus 

Responsiblities:

The pharmacy technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center.  Consistently meet established productivity, schedule adherence, and quality standards. 

SPECIFIC RESPONSIBILITIES:

  • Provide real-time support to pharmacies with point of service inquiries.   
  • Educate prescribers on formulary and prior authorization processes.
  • Enter customer data and other relevant information into our documentation tool. 
  • Assist members with pharmacy benefit inquires. 
  • Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
  • Effectively communicate issues and resolutions to customers and appropriate internal staff.

 *Telecommuter eligible after 6-months.

Education/ Experience:

  • Bachelor’s Degree or equivalent experience.
  • Pharmacy Technician Certification (PTCB, NCCT, or ExCpt) required within six (6) months of employment.
  • 3 to 5 years recent PBM and/or pharmacy experience.

 

Recommended Skills

  • Customer Service
  • Customer Support
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Job ID: 7055_22170

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