Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
No Thanks
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Service Success Lead Agent at Mommy Jobs Online

Customer Service Success Lead Agent

Mommy Jobs Online Lincoln, NE Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email



Description

Remote Flexible Jobs ([ Link removed ] - Click here to apply to Customer Service Success Lead Agent) is seeking for someone to fill the position of a Customer Service Success Lead Agent to work remotely.

This company, which is based in the U.S., is a profitable, fully remote company that empowers 150,000+ freelancers around the world to run successful businesses.

With a suite of proposal, contract, invoicing, time and task tracking, accounting, and collaboration products, we help the world's best creative, independent workers stay independent and focus on the work they love.

Our business has grown rapidly, and we are looking for our first full-time customer success lead hire to keep our users happy and successful with the product.

You will be on the front lines actually working with customers via chat and email support, but also helping to build and manage the process, content, and team as we continue to grow.

This role is perfect for you if you have worked in customer success or support before in a remote team, and are looking to take your career to the next level!

This role is great because...

  • Work on a product people love and rely on to run their independent businesses: Tens of thousands of the worlds best creative freelancers and teams rely on us each day to run their businesses and stay independent.
  • Shape the product in big ways, every day: The support team is key link between our customers and the product development team. The support team doubles as our UX research and product marketing / ops teams, helping us understand and serve our users better. Your voice carries lots of weight when we decide what to build next.
  • Join a unique company at an exciting time: We are a small, fully remote team serving a large, enthusiastic user base with the privilege of being profitable so that we can grow thoughtfully and take big swings.
  • Explore and develop new skills fast. Because we are small, we all take on many different roles that are new to us, whether that's writing, UX design, creating new processes. Your mind, abilities, and product sense will expand every day.

This position involves...

Like any fast growing company, no two days are the same, but you can find yourself:

  • Answering customer questions via Intercom and email to help customers be happier and more successful with Bonsai.
  • Improving our reply templates, support content, and all other customer facing materials.
  • Managing our existing part time support team, including scheduling and general feedback.
  • Synthesizing user feedback and requests into actionable insights for our product and development teams.
  • Working with the product and development team on new feature releases.

SALARY: $16.50-$21.00 per hour

Apply and register today at [ Link removed ] - Click here to apply to Customer Service Success Lead Agent and select the Remote Customer Service Job Network.

Please reference user code RFJTanyaPhilip.

Please contact our office staff at

1 (405) 633-0079
if you have any further questions.



Job Requirements

JOB REQUIREMENTS:


Excellent at written communication:

○ Clear, yet concise communicator in all forms of written communication (emails, chats, documentation), and bring the right mix of authoritative yet friendly and helpful.


Very process-driven:

○ Hate doing the same things twice? Do you like to share your knowledge and time saving tricks with others to make them more effective?

◦ The ideal candidate will own the entire support process to ensure users save the time getting the answers they need, and that our team can scale along with those users.



Qualifications

EXPERIENCE:


Have worked remotely before:

○ We are a fully remote company (although we get together often!), and we have found the best candidates have worked in, learned from, and thrived in a remote environment before.

 

Recommended skills

Bonsai
Leadership
Written Communication
Friendliness
Templates
Cause Of Action
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 35089

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.