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Document Custodian Senior Reviewer

M&T Bank Buffalo Full-Time
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Completes more complex review of documents from Institutional clients and reports on identified exceptions. Researches and responds to customer inquiries regarding exceptions.

Primary Responsibilities:
  • Train less experienced personnel on the review of documents to support the quality of their work.
  • Research questions from Institutional customers regarding exceptions entered on the tracking system and respond back within established service level agreements.
  • Run reports for Institutional customers as scheduled; review the reports to ensure data accuracy.
  • Pull and review files for on-site audits as required. Review those files for all needed documents prior to audit.
  • Serve as subject matter expert in the review of documents to enable review of multiple types as required by volumes within the area.
  • Complete more complex data matching of documents based on agency guidelines or custodial agreements for non-agency documents. Update the tracking system with document type and exceptions found or addressed. Upload data to the tracking system so that the review can be completed using the system.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Education and Experience Required:
Associate's degree and a minimum of 1 years' relevant experience,

OR in lieu of a degree,

A combined minimum of 3 years' higher education and/work experience, including a minimum of 1 years' relevant experience

Proficiency with personal computers as well as pertinent spreadsheet, word processing and email software

Strong alpha/numeric skills

Strong organizational skills


Demonstrated problem-solving skills

Education and Experience Preferred:
Ability to work under time constraints while maintaining accuracy

Mortgage agency review or car title review knowledge

Physical Requirements:
Able to lift 30 - 50 pounds

Able to climb on a ladder and/or stool and bend for filing

Able to stand for long periods of time


Skills required

Distribution (Business)
Cycle Counting
Inventory Control
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Job ID: R01170


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M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, M&T Bank provides banking, investment, insurance and mortgage financial services to consumer, business and government clients.

Fast Facts

  • One of the 20 largest U.S.-based commercial banks
  • $123 billion in assets as of December 31, 2015
  • 3.8 million customers
  • 17,000+ team members
  • 800+ domestic full-service branches
  • 1,600+ ATMs
  • Online banking (mtb.com) and mobile devices

We’re headquartered in Buffalo NY, and we are organized around 17 community bank regions lead by local regional presidents. This means decisions about loans and community activities are made locally, by the people in the bank who know the community best.

Of the largest 100 banks operating in 1983, only 23 remain today. Among the remaining, M&T ranks 1st in stock price growth.

M&T has been profitable for 158 consecutive quarters—more than 39 straight years.

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