Objective: The Customer Service Representative is expected to perform a variety of clerical and administrative duties. The Office Coordinator is expected to answer heavy phones, complete administrative duties and assist in Human Resource and Scheduling responsibilities.
Reflect the core values of Zaweski Senior Care, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
Handle office responsibilities to allow a consistent full time networking effort, which is critical in building the business
Greet and welcome each visitor in a friendly, warm and professional manner
Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
Field new client inquiries over the phone in a knowledgeable manner and schedule care consultations
Assist with hiring process for new CAREGiversSM, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process.
Assist with billing processing, including client invoices and CAREGiver payroll
Enter and maintain accurate client and CAREGiver records in the operating system
Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
Assist with stuffing and mailing client invoices and CAREGiver payroll
Organize and distribute the daily mail according to prior instructions
Ensure Home Instead Senior Care standards are met and upheld
Maintain regular attendance at the office to execute job responsibilities
Demonstrate open and effective communication with owner, colleagues and CAREGivers
Assist with making reference calls on prospective CAREGivers in a timely manner
Order and stock office supplies
Maintain supplies for postage, fax, credit card and copy machine
Perform any and all other functions deemed necessary
High school graduation or the equivalent
One year of related business experience or an equivalent combination of education and work experience may be considered
Must possess a valid driver’s license
Each Home Instead franchise is independently owned and operated.
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