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Customer Service Representative

Home Instead Senior Care Hampton Bays, NY Part-Time
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Objective:
The Customer Service Representative is expected to perform a variety of clerical and administrative duties.  The Office Coordinator is expected to answer heavy phones, complete administrative duties  and assist in Human Resource and Scheduling responsibilities.
 
Primary Responsibilities:                                                                             
 
  • Reflect the core values of Zaweski Senior Care, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Handle office responsibilities to allow a consistent full time networking effort, which is critical in building the business
  • Greet and welcome each visitor in a friendly, warm and professional manner
  • Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
  • Field new client inquiries over the phone in a knowledgeable manner and schedule care consultations
  • Assist with hiring process for new CAREGiversSM, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process.
  • Assist with billing processing, including client invoices and CAREGiver payroll
  • Enter and maintain accurate client and CAREGiver records in the operating system
  • Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
  • Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
  • Assist with stuffing and mailing client invoices and CAREGiver payroll
  • Organize and distribute the daily mail according to prior instructions
  • Ensure Home Instead Senior Care standards are met and upheld
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with owner, colleagues and CAREGivers
 
 
Secondary Responsibilities: 
 
  • Assist with making reference calls on prospective CAREGivers in a timely manner
  • Order and stock office supplies
  • Maintain supplies for postage, fax, credit card and copy machine
  • Perform any and all other functions deemed necessary
 
 
 
Education/Experience Requirements:
 
  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license
 
 

Each Home Instead franchise is independently owned and operated.

 

Recommended skills

Clerical Works
Administration
Human Resources
Customer Service
Caregiving
Scheduling
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