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Part Time Concierge (Receptionist)/ Administrative Assistant - New Riverwalk Community

Harbor Retirement Associates Rock Hill, SC Part-Time
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Essential Functions:

  • Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
  • Ensures that all messages are relayed promptly to the intended person
  • Maintains current visitor log
  • Greets all visitors, residents, family members and associates in a warm and helpful manner Ensures that the reception areas are clean and inviting. Contacts supervisor and report any anomalies that need fixing or cleaning
  • Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates.
  • Be able to assist the Dir. of Community Relations and/or Dir. of Sales and Marketing with inquiries when necessary
  • Offers refreshments to visitors and make them feel welcome and comfortable
  • When interacting with residents and/or family members, is mindful of the Residents’ Rights to Privacy
  • Coordinates appointments for residents requesting transportation, hairdressing, or other services – keeping accurate records pertaining to resident charges for such services
  • Collects the residents’ mail and prepares it for distribution.
  • Performs community mail duties such as receiving and sending packages
  • Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
  • Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
  • Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor
  • When using a company computer follows company guidelines on proper computer usage
  • Dresses professionally and is professional at all times

Non-Essential Functions:

  • Leads by example exhibiting the CORE Values through servant leadership
  • Encourages teamwork and promotes company philosophy
  • Attends required community meetings and participates Life Enrichment activities when able
  • Completes all required courses in adherence with HRA University
  • Is prompt and able to perform the required duties of the position on a regular, predictable basis
  • Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
  • Becomes familiar and understands the steps for fire evacuation
  • All associates are responsible for maintaining a safe and secure environment for all community residents

 

Qualifications/Skills/Educational Requirements:

  • Must have a high school education
  • Must be able to communicate effectively
  • Must possess excellent customer service skills
  • Must have patience, tact, cheerful disposition and enthusiasm at all times
  • Knowledge of Microsoft Office and Outlook software preferred
  • Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
  • Must possess a passion to work with and around senior citizens
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 

Recommended skills

Customer Service
Administration
Patience
Professional Attitude
Team Working
Sales
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Job ID: PARTT08467

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