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Field Technical Support Rep 2 (Plano, TX)

Paladin Consulting, Inc Plano Contractor
$17.00 - $21.00 / hour
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Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Field Technical Support Rep 2 to join our team working onsite at our client's office located in Plano, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Field Technical Support Rep 2
Work Location: Plano, TX
Duration: Long-term contract
Education/Experience Required: Associates, Bachelor's Degree or equivalent experience.


Job Description & Responsibilities:
  • Manages the onsite delivering of software services, installation and configuration for customer environments.
  • The job solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
  • Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
  • Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks.
  • Good understanding of the general/technical aspects of the job.
  • Organizes own tasks and receives general instructions on all work.
Skills & Qualifications:
  • Associates, Bachelor's Degree or equivalent experience.
  • Experience: 1 to 2 years.
  • Effective Communication skills/ Client facing
  • Troubleshooting / Problem solving Desktop issues
  • Proficiency with Group Policy
  • Proficiency with Logon scripting
  • Basic understanding desktop hardware and OS
  • Additional nice to haves:
    • Basic understanding win 7 /win 10 variances
    • Basic understanding Active Directory
    • MS security patches
    • Scripting for batch machine updates
  • Batch VBS/Powershell
  • Basic understanding of SCCM
For more information or to view other opportunities, visit us at URL blocked - click to apply

Paladin is an EEOC employer.
 

Skills required

Leading
Phone Support
Staffing
Networking
Recruitment
Nice (Unix Utility)
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Job ID: 19-03287

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