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Information Technology Technician job in Leesburg at Robert Half

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Information Technology Technician at Robert Half

Information Technology Technician

Robert Half Leesburg, VA Full-Time
$22.00 - $28.00 / hour
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Ref ID: 04510-9502906882

Classification: Help Desk Analyst II

Compensation: $22.00 to $28.00 hourly

Under the general direction of the Helpdesk Manager, provide support to end users for computer hardware and software applications, printers, audio/video devices. This is an onsite position that will assist with password resets, remotely installs hardware and software, responds to service calls and work orders that arrive by telephone, email, or service management tool. This position works from 8:30 AM till 5:00 PM Monday through Friday.

Essential Job Functions

  • Provides support for installation, configuration, and troubleshooting of operating systems, software, peripherals, printers, copiers, and audio, video, and telecommunications equipment.
  • Provides the highest level of customer service. Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on status of service requests.
  • Maintains technical knowledge of personal computer technologies. Maintains a necessary level of knowledge of emerging personal computer technologies; maintains thorough knowledge of PCs, iPads, tablets, audio visual equipment, peripheral repairs and installation, printer sharing device installation, configuration, and standard County applications software; and shares knowledge with colleagues.
  • Support Tier 1 and Tier 2 on-site installation, implementation, maintenance, troubleshooting of desktops, laptops, printers, iPads, iPhones, and associated peripherals.
  • Support Microsoft Office 365 and Active Directory products.
  • Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
  • Documents and tracks customer incidents and requests via ticketing management system, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable provides support to end users for application, operating system, folder and file access, and hardware issues. 
  • Responds to phone, email, online, and in-person inquiries regarding troubleshooting. 
  • Diagnose and resolve complex technical hardware and software issues. Identifies, researches, and resolves technical problems.  
  • Documents, tracks, and monitors the problem using applicable systems and tools. 
  • Prepares computers for surplus and assists with inventory.  

  • Strong technical skills.
  • Knowledge of Windows 8, Windows 10, networking concepts, and standard software applications. Knowledge of LANs/WANs.
  • Knowledge of Computers, iPads, Tablets, Peripheral repairs and installation, printer sharing device installation and configuration.
  • Ability to establish and maintain effective working relationships with peers, management, and clients.
  • Skilled in written and verbal communication
  • Ability to organize and prioritize work.
  • Creative and strategic approaches to problem solving, and an ability to tackle complex issues
  • Ability to follow complex oral and written instructions.
  •  Familiarity with the fundamental principles of ITIL /SLA.

Preferred Certifications: 

CompTIA A+, CompTIA Network+, CompTIA A+, CompTIA Security +, Microsoft Certified Office Specialist, Certified Associate in Project Management (CAPM) or ITIL. Preferred experience with Innotas/Planview software, SharePoint, Teams, ServiceNow, LANdesk

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at

. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit [ Link removed ] - Click here to apply to Information Technology Technician for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Recommended Skills

Computer Hardware
Installations (Computer Systems)
Installations (Manual/Mechanical)
Troubleshooting (Problem Solving)
Complex Problem Solving
Software Applications
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