User Research Operations Engineer

About Client:

The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.

It offers a comprehensive set of services, including:

IT Services: Application development, maintenance, and testing.

Consulting: Business consulting, IT strategy, and digital transformation.

Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.

Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.



Salary Range: $110K-$130K/Annum



Job Description:

Minimum Qualifications

• 3+ years of technical work experience in high volume consumer electronic testing and data collection, preferably in computer, tablet or mobile phone.


• 3+ years of hands-on experience facilitating in-person user studies required. Additional 2+ years bringing up and supporting user research preferred.


• Excellent understanding of Terminal/ command line, installing software, and troubleshooting issues that arise.


• Able to stand up, scale and coordinate technical bench and user studies.


• High attention to detail, resourceful, passionate, creative and results oriented.


• Excellent verbal and written communication skills.


• Familiar with research fundamentals (design of experiment, user research, statistics, data visualization).


• • Familiar with engineering fundamentals across multiple disciplines (Hardware, Software, Algorithms, Human Factors, Data Infrastructure).


• Proficient in data management tools and technologies, such as SQL, Excel, Python, etc is a plus.


• Project management will be a bonus.


• Experience working with RF and wireless connectivity technologies is a plus (e.g. Bluetooth, WiFi).

• Manage multiple user research studies concurrently in a multifaceted, changing environment.


• Write technical documents including study instructions, operating procedures and training documents for study facilitators.


• Facilitate user study sessions ensuring a great participant experience and high-quality data collection.


• Train and oversee other study facilitators on data collection procedures.


• Contribute to the design of user study data collection systems including hardware, firmware, software and user interface specifications.


• Review and assess study data for quality and integrity. Bring up, pilot and troubleshoot study protocols and data collection systems.


• Anticipate and develop risk mitigation strategies for potential scenarios that can jeopardize data quality and study timelines.


• Creatively identify and refine study protocols, processes and procedures to improve participant experience, data quality and operational efficiency.

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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