Job Summary

Provides in-bound and out-bound customer support in a contact center environment. Uses questioning skills to determine the nature of the call or inquiry.  Uses judgment to follow set processes to recommend solutions and/or provide customized support when needed. Seasonal peak assignment only. Will need to be available to work between 7:00 am and 7:00 pm CST

Other Duties

• Track customer package requests and assisting with delivery solutions, facilitating package investigations.
• Provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer’s to accomplish their goals.
• Provide rate quotes and scheduling package pick-ups.
• Resolve customer concerns while cultivating positive customer relationships.

Preferred Competencies & Skills

• Ability to thrive in a team environment.
• Strong customer service skills and listening skills.
• Strong written and verbal communication and problem solving.
• Manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.
• Energetic and enthusiastic.
• Responsible and resilient.
• Adaptable to change.

MINIMUM QUALIFICATIONS

• Customer Service or General Administrative Experience – Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law