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*Pharmacy Tech I

Integrated Resources, Inc Chandler Contractor
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Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life sustaining specialty drug therapy.

You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.

Superb communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you!

Position Summary:

As a Pharmacy Service Representative, you will provide telephone support to patients receiving life sustaining specialty drug therapy.
You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.

Duties:

* * Advanced computer skills including word processing and spreadsheet utilization. * Excellent customer service skills (written and verbal) a must. * It is REQUIRED that you attain a tech in training license within the first 90 days of employment. * Provide excellent customer service with empathy while resolving the member s questions on the first call. * Refill Prescription orders * Check on order status * review insurance coverage * take New Patient Enrollment calls * Have conversations with our member to answer questions or provide information so our members better understand their coverage and options.

Experience:

Required Qualifications :

Attain a tech in training license within the first 90 days of employment.
H.S. Diploma or equivalent
One year experience in a customer service role
Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
Computer keyboarding skills and aptitude

Preferred Qualifications :

Prefer six months experience handling and resolving a high volume of complex customer needs over the phone
Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions

Education:

Verifiable High School diploma or GED is required.
 

Recommended skills

Communication
Navigation
Computer Literacy
Finance
Health Care
Insurance
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Job ID: 19-18364

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