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Deskside Support Tech at The Judge Group

Deskside Support Tech

The Judge Group McIntosh, AL Full-Time
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Location: McIntosh, AL
Salary: $18-$23/HR
Description:

Position: Deskside Support 

Location: McIntosh, AL
Duration:  Temp to Hire

Job Summary

The Deskside Tech - Performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. 


Responsibilities

•           Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

•           Provide support to client identified VIPs, and other employees at the client site

•           Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

•           Perform Install/Move/Add or Change (IMAC) activities. 

•           Perform all assigned desk-side support activities

•           Display outstanding technical and professional services skills at all times

•           Meet - established customer service satisfaction levels and other operational/customer service  metrics as outlined in established guidelines

•           Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

•           Understands and follows all documented service operations policies and procedures. 

•           Other duties or certifications may be assigned to meet business needs

Education and Experience:

•           Typically requires a minim of 2 years of relevant deskside experience

Certifications and/or Qualifications:

•           Maintain all required OEM Certifications as directed by Management

•           Knowledge of relevant software and hardware systems   - Desktop application, desktop hardware, 

•           Understanding of ITIL methodologies 

•           A+ certification is desired

•           May require additional customer-specific certifications or training as required


Skills:

•           Excellence in communication and customer-facing skills

•           Strong oral, written and interpersonal skills

•           Ability to follow instructions and processes with minimal instruction

•           Ability to lift and or move various computer equipment up to 50 lbs.


Contact: [ Link removed ] - Click here to apply to Deskside Support Tech
This job and many more are available through The Judge Group. Find us on the web at [ Link removed ] - Click here to apply to Deskside Support Tech
 

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Job ID: 670172

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