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  • Kentwood, MI 49512

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Cellphone Repair Technician + $500 Sign-On Bonus

Asurion • Kentwood, MI

Posted 9 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Engineering, Installation - Maint - Repair, Science, Skilled Labor - Trades

Job Competition

2

Applicants

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Job Description

Our team of Cellphone Repair Technicians keep our customers connected by repairing their mobile devices.  You’ll work inside a retail store and be the face of Asurion’s in-store operations team delivering our award-winning personalized customer resolution experience.     What will you do?
  • Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
  • Engage with and reassure customers to deliver outstanding customer service.
  • Meet or exceed key performance objectives including service and repair metrics.
  • Perform various inventory tasks such as counting and monitoring inventory levels.
  • Demonstrate Asurion’s Core Values in all interactions.
  What we offer:
  • Competitive pay and benefits including health, dental, and vision.
  • Retirement Savings Plan
  • Paid Time Off
  • Tuition Reimbursement Program
  • Ongoing training to grow your skills
  • Uniform allowance
  • Subsidized cell phone plan
  If you’re a good fit for the job, you’ll have:
  • Six months experience with product service support or troubleshooting electronics
  • Six months face-to-face customer service experience
  • Knowledge of mobile devices and operating​ systems
  • High School diploma or equivalent
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
  Store Location for this job posting: 3270 28TH SE GRAND RAPIDS, MI 49512 CPT1   #CB
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Job ID: SUP06151
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