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User Experience Strategist I

Navy Federal Credit Union Vienna, VA Full-Time
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Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

*Competitive compensation with opportunities for annual raises, promotions, and bonus potential
*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
*Consistently Awarded Top Workplace
*Nationally recognized training department by TRAINING Magazine IND123
*An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To support and/or develop user-centered design strategies and solutions for all levels of digital experiences and initiatives using consumer insights gathered from research, psychology, and UX best practices, taking a human-centered approach to help make strategic UX decisions, and act as a change agent within organization Serves as team support, helping to promote the overall UX strategy, developing team capabilities, and working as an evangelist and thought leader.


•Support defining of strategic objectives - vision and strategy - to team objectives and tactical plans, as well as execution and monitoring
•Use qualitative and quantitative user research to formulate UX plans and sync results across organization utilizing user-centered design and design thinking tools, such as empathy mapping, journey mapping, personas, etc.
•Collect and assimilate customer data to guide design
•Define user experience strategies and goals and oversees research initiatives
•Ensure that UX teams align their direction across work streams and with the organization's business plan
•Facilitate strategic human-centered decision-making
•Reach across the enterprise to build relationships that help the UX design effort succeed
•Support the organization and facilitation of design thinking workshops, experience and journey mapping workshops, and alignment activities with cross-functional teams and executive leadership that enable the creation of a shared empathy, vision and alignment for specific experience strategies and tactics
•Aid in the synthesizing of user data from various sources to identify opportunities and recommend design directions to business owners, stakeholders and project teams
•Assist in the development and maintenance of ecosystem, experience and journey maps throughout life cycle of projects
•Assist in the development of comprehensive UX strategies spanning multiple channels, touchpoints, and contexts
•Advocates Omni-channel and design system strategy; champions user-centeredness
•Analyze the user experience by evaluating the experiences end-to-end, seeking out opportunities for improvement
•Originate new concepts, strategies or innovative approaches to designs that have significant impact or high visibility
•Work with business partners and researchers, designers, and experience owners to solve complex UX design problems and deliver results
•Provide subject matter expertise support for user insights and user experience best practices
•Influence team members and business partners by explaining the impact of designing/developing with the end user in mind


•Bachelor’s degree in Graphic Design, User-Centered Design/Human-Computer Interaction, or the equivalent combination of education, training, and experience
•Experience with or extensive knowledge of experience orchestration and mapping of ecosystems, experiences, customer journeys, and service blue prints
•Experience with or extensive knowledge of design fundamentals, such as color theory, typography and composition
•Experience with or extensive knowledge of of user centered design principles and best practices, visual design, user behavior and interaction models
•Experience with or extensive knowledge of the processes of sketching, conceptual design, wireframing, prototyping, and usability testing
•Knowledge with modern development standards, techniques and methodologies (e.g., HTML, XHTML, AJAX, JavaScript, CSS, etc.)
•Expert knowledge of best practices for web and mobile-based content, tools, and forms
•Extensive experience interpreting requirements into executable design solutions
•Strong cross-group collaboration and persuasion skills
•Demonstrated ability to lead, guide and mentor others
•Demonstrated ability to articulate design concepts to a broad audience, including non-designers
•Expert design communication skills
•Advanced detail and organizational skills
•Experience with and enthusiasm for agile methodologies
•Willingness to experiment and try new techniques
•Desired – Design Thinking Certified
•Desired – Human Factors Institute Certified Analyst
•Desired – Knowledge of web, mobile and application design

Hours: Monday-Friday, 8:00AM-4:30PM

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.


Recommended skills

Graphic Design
Cascading Style Sheets (Css)
Conceptual Design
Ajax (Programming Language)
Persona (User Experience)
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