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  • Hartley, IA 51346

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Customer Service Technician

Windstream • Hartley, IA

Posted 20 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service

Job Description

Description

***Please note that this position follows an initial Union job bidding process***
ESSENTIAL JOB FUNCTIONS:
1. Provide installation and repair services to residential and business customers, including data, POTS, Internet service and equipment
2. Climb telephone poles and use ladders to provide service 
3. Interpret work drawings and instructions, including paperwork 
4. Work with other communication groups to provide service as needed 
5. Sell and promote Windstream products and services 
6. Ability to work scheduled tour, overtime, callouts, and standby as needed
7. Train new employees on daily job functions
8. Operate hand held computer for retrieving and clearing job tasks
9. Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:  

(Required)
1. Ability to lift and control a 28’ ladder, weight 70 lbs., plus 6 lb. levelizer
2. Ability to distinguish colors in a cable
3. Good to excellent communication skills
4. Good to excellent mechanical ability 
5. Ability to climb using ladder and/or gaffs and to work aloft (must pass Windstream Pole Climbing Course)
6. Ability to use test equipment
7. Good to excellent computer skills preferred
8. Basic understanding of electronic theory preferred
9. Must be neat in appearance
10. Ability to work in confined spaces; manholes
11. Ability to write legibly, to prepare neat and accurate records
12. Ability to attend training, local and out-of-state
13. Ability to work at any assigned location 


Qualifications

Minimum Requirements:

High School Graduate or GED Equivalent required.

Two-year technical degree in computers or electronics or the equivalent in work experience desired.



Job Category: Bargaining
Locations: 235 1st St SE |US|Iowa|Primghar\ |US|Iowa|Hartley\ |US|Iowa|Albert City

EEO Statement:
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to: race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.
Job ID: 19000147
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