Grocery Store Manager - Troy NY - Bargain Grocery

Job Summary:
Oversees and is accountable for the store operations ensuring maximum sales and profitability through effective customer service, merchandising, inventory management, expense control, personnel management/training, managing operating costs and minimizing shrinkage.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

• Performs duties in a safe and efficient manner consistent with store safety policies and procedures.
• Creates “action plans” for opportunities in store.
• Ensures that store maintains outstanding customer care standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service. Responds to customer’s questions, resolves problems and needs in a friendly, accurate and timely manner.
• Monitors store quality, cleanliness, stock levels, merchandising, sales growth, and profitability by analyzing operating reports, payroll sales reports, shrink reports, and taking appropriate action to improve performance.
• Creates and monitors effective work schedules for all store personnel to ensure consistent application of courtesy and service to customers while minimizing personnel costs.
• Implements plan to maximize sales to meet or exceed budgets.
• Regulates shrinkage, expenses, payroll, and report variances as requested.
• Ensures compliance with all store policies and procedures and supports store loss prevention efforts through meetings, audits and corrective action plans as required.
• Implements a regular and effective housekeeping program throughout the store.
• Continually evaluates and reacts to performance issues and actively recruits as necessary.
• Ensures that accurate records are maintained in tracking margins, markdowns, in-store use of merchandise, voids, and refunds on outdated, damaged or spoiled merchandise write-offs.
• Ensures that product rotation procedures are rigidly observed and that merchandise is of optimum freshness and quality.
• Maintains stock levels, inventory, and stock rotation to required level. Plans department layout or merchandise and/or advertising display. Inspects merchandise to ensure it is correctly priced and displayed.
• Maintains effective security standards and procedures for all areas within the store.
• Maintains high standards of employee morale and promotes an atmosphere of cooperation.
• Participates in on-going training activities to increase personal skill level, improving overall store operations and customer service.

Supervisory Responsibilities:
Supervisory responsibilities include recruiting, interviewing, selecting staff and making hiring recommendations; planning, scheduling and assigning work; checking and approving work; recommending salary adjustments; making effective recommendations regarding promotions and unsatisfactory employees; making final decision to terminate unsatisfactory employees.

Education and Experience:

• High school diploma or GED required
• At least 5 years retail experience in a supermarket industry preferred
• Basic personal computer skills that include the ability to send/receive email messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry.
• Equivalent combination of experience and education.

Knowledge, Skills, and Abilities:

• Must possess excellent customer service skills
• Strong leadership skills
• Merchant mentality
• Self-starter
• Excellent supervisory skills and the ability to motivate, coach and lead diverse employee groups
• In-depth knowledge of all aspects of store management and operations
• Ability to analyze and solve problems
• Ability to handle and resolve customer complaints and concerns
• Ability to work evening and/or weekend hours
• Ability to establish priorities, work independently and meet store goals and objectives
• Ability to check, count, and verify numbers
• Possess good organizational skills and detail orientation
• High degree of personal integrity
• Customer service experience.
• Comprehensive working knowledge of all aspects of store management and operations
• Ability to handle and resolve recurring problems

Physical and Mental Requirements:

• Ability to stand for extended periods of time, climb, balance, stoop, kneel, crouch, crawl, reach, sit, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.
• Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and/or extensive reading.

Environmental Conditions:
The store manager is exposed to inside and outdoor weather conditions, extreme cold, dust and/or dirt, oils, chemicals, fumes, odors, and unpleasant tasks such as handling garbage.