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Technical Suppt Technician-PC

Ascent Eatontown Contractor
$16.00 - $18.00 / hour
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Technical Support Technician-PC
Summary:
Receives incoming calls and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers. Takes care of Samsung KME enrollment requests.
Education/Experience:
  • High School Diploma or GED.
  • Minimum of 1 year in Technical Services.
  • A+ Certification.
  • Network+ Certification.
 
Skills and Competencies:
  • Strong oral and written communication skills.
  • Strong problem solving and analytical skills.
  •  Extensive knowledge of, PC and Apple computers, printers, monitors, software and basic          networking.
  • Ability to multitask effectively.
     
Major Job Duties and Responsibilities:
  • Assists customers with technically sound solutions for their problems via phone, e-mail, and E
  •  
  • Accepts cases within the time limit determined by management.
  • Updates cases daily and ensures all cases meet call back guidelines.
  • Provides excellent customer service on all support calls.
  • Utilizes all given resources to resolve customer problems.
  • Meets departmental productivity guidelines.
 

Skills required

A+ Certification
Networking Hardware
Hp Printers
Network Configuration And Change Management
Workstations
Windows Server 2003
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Job ID: 19-07855

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