Seeking Customer Service Representatives! OfficeTeam has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Financial Services industry. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for a short-term temporary-to-full-time engagement, and can work in West Des Moines, Iowa, this could be the Customer Service Representative position for you! What you get to do every single day - Contribute accurate, friendly customer service in a timely fashion - Manage incoming telephone calls - Retrieve and oversee the sending of written business communications - You will likely support business development and client referral goals by actively cross-selling and referring customers
- Business review documents experience preferred - Deep understanding of navigating basic office equipment and protocols - Good understanding of Microsoft Excel - Wide ranging experience with email - Well-founded grasp of customer service - General familiarity with data entry - 10 Key Accounting experience desired - Previous experience working with Microsoft Outlook - Practical knowledge of numeric data entry - Alpha 6,000 - 8,000 kph experience preferred - Comprehension of order entry - Quality experience with database management - Proven knowledge of copying - Call center experience highly desired - Earlier work involving internal communications - Skills in Microsoft Word - Ability to recognize, evaluate, and resolve problems effectively - Excellent customer service and office administrative skills - 1+ years of past relevant experience - Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Comfort and confidence when interacting with internal and external partners and clients/customers - Proven experience going the extra mile to solve complex customer inquiries via extensive research - Supportive, positive attitude with a detail oriented demeanour applied to all tasks - Sound written and verbal communication skills - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888-490-4154 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
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