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Quality Assurance Manager - Greensboro, NC

WestRock Greensboro Full-Time
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About WestRock

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com. WestRock is seeking a Quality Assurance Manager

7915 Industrial Village Rd, Greensboro, NC, 27409

Career Opportunity:   Develop and implement a quality system to ensure consistency of product to the customer through facilitation, development and training of management and key personnel. Ensure compliance with all company policies and procedures.

How you will impact WestRock:
-Facilitates development, implementation and compliance of Quality System.
-Maintains an internal audit system
-Acts as gatekeeper of document control system.
-Facilitates and manages customer audits.
-Manages calibration system.
-Provides development and training of management in quality system and quality improvement tools.
-Completes GMP training and tracks competency.
-Provides technical assistance to production department.
-Actively participates as a member of corporate quality team.
-Plans and completes supplier, subcontractor and internal quality audits.
-Locates, evaluates, purchases and implements technology to promote quality objectives.
-Evaluates procedures for compliance to quality objectives.
-Facilitates and participates in quality meetings; both internal and external (i.e., customer walkabouts, ALC, etc.)
-Communicates with customers and assists customers with quality issues.
-Maintains and analyzes QA KPI data. Have the ability to determine areas needing improvement by reviewing data.
-Performs 8D defect analysis and well-versed in use of tools such as Pareto; 5-Whys; Ishikawa Analysis.
-Produces and maintains PFMEA, control plans, and process flow maps.
-Maintains ISO and GMP compliant quality system.
-Participates in customer-directed improvement and defect investigation teams.
-Provides guidance to plant management for defect investigation.
-Performs validation of new equipment and processes.
-Assists with on-boarding of new customers and new products from a quality point of view.
-Provides common sense solutions in preventive actions.
-Walks the floor to verify compliance to GMP: ISO; SOP’s, and all pertinent guidelines.
-Writes and maintains SOP’s for GMP, ISO, and compliance to any additional pertinent regulatory and industry guidelines.
-Manages 3rd party audits and visits.
-Analyzes data; prepares reports; and presents monthly and yearly QA data to management and customers.
-Provides technical assistance to Sales and Customer Service.
-Coordinates and directs customer incident reviews; manages the CAPA system.
-Provides supervision to others through motivation, direction, review or feedback of assigned tasks related to quality systems and tools.
-Performs other job duties as assigned.
-Coordinates testing and measurement program.
-Determines inspection and release criteria.
-Completes specification review and interpretation to shop floor.
-Develops and deploys adequate internal specifications to meet or exceed customer requirements.
-Executes facility improvement initiatives as determined from performance data.
-Provides daily quality feedback to the site and regional leadership.
-Actively aligns facility quality systems with corporate systems.
-Implements and executes facility and corporate policies as required.
-Tracks, analyzes, and leads initiatives for all internal quality and customer complaint issues.
-Formulates and maintains quality control objectives and coordinates objectives with production.
-Works closely with production managers to maximize product quality and reliability and to minimize cost.
-Plans, promotes and organizes training activities related to product quality and reliability.
-Performs other job duties as assigned.

What you need to succeed:

-Must have Bachelor's Degree from an accredited four-year college or university and three to five years of quality control or other related experience or equivalent combination of education and experience.
-Pharmaceutical printing experience preferred.
-ISO and GMP experience preferred.
-Lean Six Sigma Green Belt preferred 
-Must have the ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.
-Must have the ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
-Must have strong communication skills.
-Effective interpersonal communication skills.
-Must have the ability to write routine reports and business correspondences.
-Must have the ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
-Must have the ability to effectively present information to top management.
-Must be a strong software user, including competency in Microsoft Access, Visio, Excel spreadsheets, and Power Point.
-Must have advanced mathematical ability.
-Must have the ability to establish, maintain and retrieve permanent files.
-Must be capable of maintaining good attendance.
-Must pass color vision and color hue vision tests.
-Must have ability to respond to common inquiries or complaints from customers.
-Must have intermediate PC skills including email, routine database activity, word processing, spreadsheets, graphics, etc.
-Must be familiar with various Microsoft Office products.
-Must be able to perform the essential functions of the job, with or without reasonable accommodations.

What we offer:

-Corporate culture based on integrity, respect, accountability and excellence.
-Comprehensive training with numerous learning and development opportunities.
-An attractive salary reflecting skills, competencies and potential.
-A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.


Skills required

Time Management
Use Telephone
Provide Logistical Support
Problem Solving
Provide Service
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WestRock is more than a supplier - we’re a partner. We create a competitive advantage for our customers through consistent quality, superior service and an innovative spirit that fosters real, sustainable growth.

We have a long history of entrepreneurship, leadership and innovation. That history includes game-changing developments in papermaking, packaging design and retail solutions, as well as strategically building and strengthening our company's capabilities over time.

With operations around the world and expertise in every shopping category, we focus on working with brands to help them win across the board by providing an unbeatable portfolio of paper and packaging products. We’re building unbeatable packaging solutions together.

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