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- Woodbury, NJ
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Clinician Onboarding Liaison
TeamHealth • Woodbury, NJ
Posted 2 months ago
JOB DESCRIPTION OVERVIEW:
The Clinician Onboarding Liaison's (COL) primary focus is the facilitation of clinician onboarding activities and actively managing all activities that span from initial screening through the clinicians' first year of employment with the company. The COL develops an individual onboarding plan specific to each clinician and coordinates the activities of internal resources in accordance to that plan to ensure timely and accurate completion of all Credentialing, Enrollment, Scheduling, Payroll and Human Resources related tasks. It is the responsibility of the COL for directly interfacing with the clinician throughout the onboarding process to ensure clinician satisfaction, as well as timely submission of all clinician paperwork. The COL works with the clinician and all key departments/roles through each phase in the process to ensure a positive experience for the clinician and create a positive outcome for all parties involved. The COL is responsible for initiating escalation activities, developing mitigation plans and communicating to all stakeholders. The COL is responsible for coordinating all follow up activities and reminders slated to occur during the first year of employment as well as responding to clinician initiated inquiries throughout the clinician's contract.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for managing the entire onboarding process for new and existing providers including but not limited to managing provider expectations, creating onboarding plans, facilitating communication between all relevant departments, obtain and track documents, provide regular communication and support and resolve any conflicts that may arise
Autonomy to make decisions on behalf of the provider as it relates to documents, scheduling and contracting to increase provider experience and retention throughout the process as well as influence outcomes
Build relationships with all providers to increase retention outcomes throughout provider's first year as well as building rapport to influence outcomes with other internal departments such as credentialing, recruitment, scheduling and provider enrollment
Provide project management skill set to well-rounded onboarding process, working within multiple deadlines and providers with a consistent sense of urgency to meet the demands of multiple departments, leadership and hospital medical staff offices.
Use critical thinking skills and independent judgment to create and work through the onboarding plan for each provider and escalate issues as needed
Managing key process tollgates while keeping the process moving and escalating as necessary
Coordinate with Credentialing and Enrollment regarding start dates, applications, clinician engagement and follow up.
Facilitating clinician support calls with Credentialing and Enrollment as needed
Monitor and facilitate timely and accurate completion/return of applications (facility / payer)
Coordinating with Credentialing to monitor MSO processing and facility meeting dates
Coordinate with provider enrollment and confirm application is complete and accurate to ensure timely enrollment in order to properly bill for clinician services.
Ensuring end-to-end management status reports accurately reflect clinician progress
Maintain flexibility and willingness to adapt to various onboarding scenarios and personalities
QUALIFICATIONS / EXPERIENCE:
College degree preferred and/or 3-years of experience using critical thinking and independent decision making judgments
Project management certification or experience a plus
1+ years of experience within a healthcare setting
Possesses excellent communication skills and listening skills, and is extremely comfortable expressing ideas and representing the organization
Excellent problem-solving and conflict resolution skills
Proficiency in various computer applications, i.e. word processing, spreadsheet, e-mail, database management and presentation software
Familiarity with technology and able to adapt to changes within technological updates, i.e. office equipment, cell phone use and software changes
Ability to handle multiple tasks and deadlines with a sense of urgency
Ability to handle confidential data
Ability to adapt to change and redirect stressful situations
Ability to motivate people and teams to produce a positive outcome
Process improvement experience a plus
Strong interpersonal skills required
PHYSICAL / ENVIRONMENTAL DEMANDS:
Job performed in a well-lighted, modern office setting
Ability to work a flexible schedule and after-hours as needed with access to appropriate technology
Occasional travel by plane and/or car
Occasional lifting/carrying (10 pounds or less)
Moderate to high stress level
Prolonged computer/PC work
Prolonged telephone use
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.