Advanced Resources is immediately hiringa Senior Account Associate to support our Client, located in the Schaumburg area. The Senior Account Associate will be responsible for resolving complex client issues while providing excellent customer service. The right candidates for this role will have strong problem solving skills and previous experience in high level customer service.
Salary: $50,000 - $60,000 based on experience.
Account Associate Responsibilities:
Resolve complex client inquiries and issues over the phone.
Gather information from various departments, vendors, and business partners, to assist clients.
Work closely with the client servicing team to communicate client expectations and ensure that client goals and objectives are exceeded.
Listen to client feedback and issues to provide proactive suggestions and solutions.
Manage important files, reports, and processes.
Meet established quality standards and client metrics.
High School diploma required, Bachelor's highly preferred.
4+ years of experience handing complex customer service inquiries.
Must have strong problem solving and analytical skills.
Excellent communication skills, verbal and written.
Ability to develop strong relationships with internal/external business partners.
Proficiency in Microsoft Office including Advanced Excel functions.
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Advanced Resources has been connecting the right people with the right jobs since 1987 - helping thousands of professionals further their careers while assisting thousands of companies in their search for top talent. There are many staffing firms from which you can choose, but Advanced Resources stands above the rest through a commitment to excellence and a passion for delivering results.