DD Support Coordinator/Case Manager

Adult and youth support coordination/case management (SC/CM) are activities designed to provide case management services to assist individuals with developmental or intellectual disabilities in accessing needed medical, psychiatric, social, educational, vocational, residential, and other supports essential for living in the community and in developing their desired lifestyle. Support coordinators/case managers are responsible for proactively identifying risks, implementing plans to mitigate previously known and newly identified risks and resolving them in a timely manner. Support coordinators/case managers are knowledgeable of person-centered thinking and person-centered planning as part of the individual support plan. Support coordinator/case manager works with the individual, their family and/or substitute decision makers and other service providers to develop an appropriate service plan, monitor delivery of services and individual's satisfaction and provide accurate record keeping that is critical for reimbursement. Support coordinator/case manager takes the lead on ensuring that the support team follows through with the commitment(s) they made to support the person to reach their desired outcomes. Support coordinator/case manager are required to have a bachelor’s degree in a human services field.

ESSENTIAL FUNCTIONS:

1. Liaison: SC/CM represents the MRCSB case management program, often on behalf of the individual being served with various federal, state and local entities.
2. Documentation and record keeping: SC/CM must maintain a record keeping and data collection system appropriate to meet the needs of individuals served in accordance with regulatory standards.
3. Assessment: To determine initial and ongoing eligibility for services through precise and accurate information about the individual to identify support needs.
4. Monitoring: Regular meeting and/or contact with the individual, family, service providers and others to ensure the services continue to be appropriate and to assess satisfaction with services.
5. Linking/referral: SC/CM is aware and knowledgeable of resources in the community.
6. Planning: SC/CMs are knowledgeable of person-centered thinking and person-centered planning as part of the individual support plan (ISP).
7. Education/training: SC/CM is required to have a four-year degree in a human services field.
8. Advocacy: SC/CM assists individual in overcoming barriers to receiving services and to identify gaps in services.

OTHER DUTIES:

• Maintain trainings.
• Perform such other duties as assigned by supervisor.

QUALIFICATIONS:

KNOWLEDGE/SKILLS REQUIRED AT ENTRY:

• Oral and written communication skills.
• Skills in data collection and interviewing.
• The nature and causes of developmental and intellectual disability and program philosophy for service provision.
• Treatment modalities and intervention techniques.
• Different types of assessments, including functional assessment, and their uses in service planning.
• Formulating, writing, and implementing individualized service plans to promote goal attainment.
• Coordinate the provision of services by diverse public and private providers.
• Work as a team member, maintaining effective inter- and intra-agency working relationships.
• Demonstrate a positive regard for consumers and their families.

Bachelor's degree in a human services field required. Documented experience working with individuals with developmental and intellectual disabilities preferred. Valid Driver’s License is with a safe driving record is required.