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Customer Service Representative job in Knoxville at Russell's Pest Control

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Customer Service Representative at Russell's Pest Control

Customer Service Representative

Russell's Pest Control Knoxville, TN Full-Time
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Overview

Customer Service Representative

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

Russell's Pest Control, a brand of Rentokil, which is a part of the largest pest control company in the world, and we are the third largest pest control company in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

Responsibilities

What do our Customer Service Representatives (CSR) do?

CSR's are the first contact to help resolve customers concerns. Our Customer Service Representatives are courteous, knowledgeable and empathetic to the callers' concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

  • Maintain good customer relations both on the phone and in person
  • Gather information from customers to help identify and solve problems
  • Confirm, schedule and re-schedule services for the customer
  • Set sales appointments for new customers
  • Answer billing questions
  • Complete general clerical duties as assigned
  • Work as a team with Service and Sales
  • Sell the value of our services and suggest upgrades to service
  • Smile while talking on the phone

What do you need?

  • High school diploma or GED
  • 2 years of call center experience
  • Have excellent listening and communication skills
  • Have a pleasant phone voice and ability to clearly speak and be understood on the phone
  • Demonstrate multi-task skills to enter accurate data and type while speaking with customers
  • Remain calm and able to work under pressure when busy and help other team members
  • Strong attention to detail and willingness to learn
  • Excellent organization and time management skills
  • Available to work Monday-Friday and Saturdays as needed

Why Choose Rentokil?

A career with Rentokil is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

  • Professional and Personal Growth:
    • Robust Paid Training & Professional Development Path
    • Opportunity to grow - We love to promote from within!
    • Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
  • Wellness:
    • Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
    • Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
    • Outstanding Company-Paid Short Term Disability
    • Access to Long-Term Disability Insurance
    • Wellness Reimbursement Program
    • Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
    • Company-paid sick time
  • Savings & Retirement:
    • 401(k) retirement plan with highly-competitive company-matching contributions
    • Holiday Savings Club option with company-matching funds
    • Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
  • Work-Life Balance:
    • Vacation Days & sick days
    • Company-Paid Holidays & Floating Holidays

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Additional Information

Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.

Link to Federal employment poster:

  • English Version - Revised November 2009
  • Spanish Version - Revised November 2009

Pay Transparency Nondiscrimination Provision

  • English (Formatted)
  • English (Unformatted)
  • Spanish
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Recommended skills

Passionate
Friendliness
Customer Service
Receptive
Courtesy
Communication
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Job ID: 2021-24150-2740

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