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Company Contact Info

  • Wilkes-Barre, PA 18701
  • Beacon Hill Staffing Group, LLC

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Helpdesk Support

Beacon Hill Staffing Group, LLC • Wilkes-Barre, PA

Posted 1 month ago

Job Snapshot

Computer Hardware, Computer Software
Information Technology

Job Description

We are seeking a Helpdesk Support Analyst for an enterprise organization that values customer service as paramount. This role would provide support to several thousand users over the phone and remotely. This person needs to be well versed in password resets, application support, Windows 7, MS Office, etc. The ideal candidate would have the ability to demonstrate prior experience in a mid to large size service desk and company where they have worked with a ticketing system, knowledge base, and can talk about the metrics they were measured by. This is a great opportunity to get your foot in the door to an awesome company with a great management team and tenured team.

Required Skills:

Must have at least 3-5 years experience in a technical support role where support is provided over the phone/remotely

Ideal candidate would have experience in a mid to enterprise size environment providing phone or hands on technical support

Experience working with a ticketing system

Excellent communication skills and telephone etiquette

Strong organizational skills

Experience supporting MS Office including Outlook

Incident Management experience - Managing incidents including business expectations and communication maintaining SLA compliance

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office

Highly motivated with the ability to work independently

Detail oriented with the ability to multitask

Ability to work closely with others in a team environment

Experience with remote access and remote desktop assistance tools

Strong analytical and problem solving skills

Reliable, punctuality

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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Job ID: 15876-KLR
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