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Company Contact Info
- Wilkes-Barre, PA 18701
- Beacon Hill Staffing Group, LLC
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Beacon Hill Staffing Group, LLC • Wilkes-Barre, PA
Posted 1 month ago
We are seeking a Helpdesk Support Analyst for an enterprise organization that values customer service as paramount. This role would provide support to several thousand users over the phone and remotely. This person needs to be well versed in password resets, application support, Windows 7, MS Office, etc. The ideal candidate would have the ability to demonstrate prior experience in a mid to large size service desk and company where they have worked with a ticketing system, knowledge base, and can talk about the metrics they were measured by. This is a great opportunity to get your foot in the door to an awesome company with a great management team and tenured team.
Must have at least 3-5 years experience in a technical support role where support is provided over the phone/remotely
Ideal candidate would have experience in a mid to enterprise size environment providing phone or hands on technical support
Experience working with a ticketing system
Excellent communication skills and telephone etiquette
Strong organizational skills
Experience supporting MS Office including Outlook
Incident Management experience - Managing incidents including business expectations and communication maintaining SLA compliance
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office
Highly motivated with the ability to work independently
Detail oriented with the ability to multitask
Ability to work closely with others in a team environment
Experience with remote access and remote desktop assistance tools
Strong analytical and problem solving skills
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)