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Onboarding- Station Sales

Sinclair Broadcast Group Bellevue Full-Time
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Sinclair Digital Agency (“DataSphere”) is a leader in online and mobile marketing for local businesses. The company has developed a turn-key, integrated, marketing automation platform that has helped tens of thousands of small businesses throughout the country. DataSphere’s complete marketing solution includes a custom website, HD video, geo-targeted advertising campaign as well as a sophisticated customer relationship management platform, all available at an extremely affordable price. In addition, the company runs LocalSaver™, a marketplace featuring the largest range of local coupons and other savings opportunities. DataSphere is headquartered in Bellevue, WA.

DataSphere is looking for One-Call Customer Support Advisors to work in our Bellevue, WA office. You will play a crucial role for small businesses across the U.S. A One-Call Customer Support Advisor will exhibit a strong commitment to fully resolving customer issues and requests in a single interaction while maintaining a high level of professionalism and customer service. The ideal candidate will be energetic, empathetic and solution-oriented while providing in-depth marketing consultation to a wide variety of small and medium sized business owners.

Key Responsibilities:

  • Phone and Email Communication - Understand, communicate and demonstrate DataSphere's value and services to our customers in a consultative manner to ensure we have exceeded and fulfilled all requirements
  • Problem Solving - Take ownership of a customer’s issue and completely resolve in a manner that meets DataSphere’s business objectives with empathy
  • Multi-Tasking - Respond to all customer calls and emails within assigned service levels and with a sense of professionalism
  • Team Work - Utilize management and other departments to provide exceptional customer experience through best practices
  • Individual Output - Meet defined department goals and activity metrics. Display a goal-oriented work process for creating solutions to ensure customer happiness
  • Retention – Save accounts through conversations with customers that may involve collection of payments

Key Competencies:

  • Problem Solving
    • Provide business-appropriate solutions for customers by utilizing various forms of marketing and performance information
    • Holistically understand and solve customer concerns in one interaction
  • Accountability
    • Take responsibility for actions, learn from experiences and discover issues to be improved
  • Initiative
    • Understand daily tasks and take action without being asked or required to
    • Act proactively and achieve team and individual goals beyond job requirements
  • Judgment
    • Select effective approaches to solving customer issues based on available information/tools and DataSphere objectives
    • Perceive the impact and implications of decisions

Desired Skills and Experience:

  • 2-4 years of customer service experience
  • Strong attention to detail and a passion for creating solutions to ensure customer happiness
  • Exceptional verbal and written communication skills
  • Ability to prioritize and manage multiple responsibilities  
  • Ability to de-escalate situations with a calm, thoughtful and solution oriented negotiation
  • Excellent individual workload and time management
  • Bachelor’s Degree preferred
 

Skills required

Solution Selling
Complex Sales
Partner Development
Product Management
Value Proposition
Consultative Approaches
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Job ID: 13670

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Sinclair Broadcast Group:

Sinclair Broadcast Group and Sinclair Digital Solutions are dedicated to making Sinclair a communications powerhouse! We are the largest and most diversified television broadcasting company in the country. Sinclair owns and operates, programs or provides services to more television stations than anyone and has affiliations with all major networks. Sinclair Digital group is focused on bringing the most engaging content to web, mobile and over-the-top broadcasting to audiences all over the country! In addition, Sinclair is the leading local news provider in the country, as well as a producer of sports content. Sinclair owns a multicast network, four radio stations and a cable network. Sinclair’s content is delivered via multiple-platforms, including over-the-air, multi-channel video program distributors, and digital platforms. Sinclair Broadcast Group, Inc. was founded in 1986, went public in 1995 and is traded on the NASDAQ Global Select Market under the ticker symbol SBGI.

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