Tasks and Responsibilities:

• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
• Interface with departments, technical vendors, and personnel to solve problems
• Create and maintain accurate documentation
• Implement preventative maintenance routines and schedule accordingly
• Participate in project planning, implementation and documentation
• Receive user requests for assistance via a helpdesk ticketing system, prioritizes, and carries issues to resolution before closing the ticket
• Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems as pertaining to job functions
• Consistently follow and enforce IT Policy and Procedures
• Performs miscellaneous systems job-related duties as assigned.
• High potential to become part of Global IT competence team supporting regional and international offices.

Education and Experience:

• Bachelors degree in information technology, computer science, business management, information systems or related discipline required or equivalent combination of education, training, and experience
• 3 years experience in the Microsoft based Technology, WAN/LAN and Systems Support;
• 2 years experience in customer service facing and troubleshooting type role
• Microsoft certifications preferred (MCP, MCSE, IT Certifications preferred)
• Strong written and verbal communication skills
• Manufacturing experience a plus

Competences:

• Experience and good knowledge of Active Directory, Outlook, Dell Kace/Cylance, and Microsoft server administration.
• Knowledge of available computing and/or network hardware and peripheral equipment
• Assist in maintenance and support of all aspect IT Infrastructure and network resources as required.
• Understanding of LAN/WAN routing/witching technology (layer 1/layer 2/layer 3)
• Skill in organizing workload and establishing priorities. Ability to identify and resolve network malfunctions and operational problems.
• Excellent customer service, planning IT and business operations.
• Good communication skills for extensive contact with technology teams, management, and end user.
• Broad understanding of IT Internal Controls Audit, FDA, ITAR regulated guideline and processes.
• Excellent documentation and processes meeting IT controls and regulated businesses.
• Travel - up to 25%

Application:

Last Application Date: 2023-03-15

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)