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Engineering Technical - Software Support Engineer job in Atlanta at Cortech

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Engineering Technical - Software Support Engineer at Cortech

Engineering Technical - Software Support Engineer

Cortech Atlanta, GA Contractor
$28.00/Hour
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• Ownership of technical troubleshooting and resolution for critical production events, providing technical analysis and insight into the current condition and recommended solution.
• Facilitate solution with appropriate departments and individuals and communicate status to stakeholders within and external to the organization.
• Participation in the subsequent analysis to determine the source of the issue and a recommended plan to avoid it in the future.
• Analysis of key customer service and implementation issues and subsequent recommendations for modifications to the application, DPV interfaces, or internal procedures that will improve the production environment.
• Support after-hours critical incidents by troubleshooting and/or working with other internal or external teams to drive issues to resolution.
• Create needed scripts for data-gather and analysis for production issues.
• Slave Upgrades - Supports new and existing DPV upgrades and releases.
• Provides direct support to Customer Service, Engineering, Product Management, QA.
• Provides technical documentation including application installation procedures and technical training.
• Documentation of Production Support plans and procedures in reference to diagnosis and resolution of issues, communications, and standards.
• Documentation of Technical Support standards and technical procedures in reference to troubleshooting, diagnosis, and resolution of issues.
• Ongoing education of Technical Support Engineers in reference to diagnostic efficiency and accuracy, technical skills improvement, effective troubleshooting, and problem resolution.
Qualifications:
REQUIRED QUALIFICATIONS:
Along with your outstanding drive for accomplishment, the successful incumbent will bring with them:
• Must have some related software engineering/application troubleshooting experience in application development and information systems, editing and inserting. Financial institution and data process vendor interface knowledge is preferred.
• Required experience with UNIX, SQL (Informix in particular), basic HTML, and Java Script.
• Understanding of technical software support processes.
• Must have excellent oral and written communication skills, a strong customer orientation and good organizational skills.
• Individual must be process orientated, self-motivated and somewhat creative.
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

 

Recommended Skills

  • Software Quality Assurance (Sqa)
  • Installations (Computer Systems)
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  • Technical Support
  • Documentation
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