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eComm Channel Merchandiser, Zoro

Grainger Chicago Full-Time
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Role: eCommerce Channel Merchandiser
Reports to: Sr. Mgr, Merchandising Strategy
Location: Buffalo Grove, IL or Chicago, IL

ZORO is creating innovative digital solutions that are transforming the MRO Industry. We are looking for passionate, driven people who want to join a high energy, uber growth team.

Working closely with the Sr. Manager of Merchandising Strategy, the role will execute merchandising optimizations across the large product assortment on Zoro.com.

Primary Function:

  • Execute a variety of category optimizations that improve customer experience and product findability across Zoro.com
  • Execute merchandising enhancements on channel landing pages and on-site experiences
  • Lead scalable solutions and best practices for primary tools and tactics for Merchandising Team
  • Develop custom reports and in-depth analysis to measure task performance, category optimizations and promotional activity
  • Help customers effectively and quickly navigate to the right product and solution on Zoro.com
  • The role reports directly to the Sr. Manager of Merchandising Strategy and will have no direct reports

Principal Responsibilities:

  • Actively execute product optimization within prioritized L3 categories – including but not limited to product titles, attribute normalization, variant creation, product categorization
  • Optimize channel landing pages including: promotion, media and paid search
  • Be a subject matter expert of merchandising tool sets, continuously identify opportunities for improvements and drive scalable solutions within the merchandising team
  • Perform SEO research and publishing across prioritized categories
  • Analyze category trends and identify key website metrics
  • Identify content gaps and work with merchandising managers on acquisition
  • Excel in role by providing thought-leadership in PDP enhancements, identifying new scalable merchandising solutions and leading team in both quality and quantity of output

Drives Customer Experience:

  • Enhance the customer experience by improving how customers find and buy products from a prioritized set of revenue driving categories
  • Drive Sales, conversion, and AOV by improving the presentation of products across the customer’s onsite experience


  • Bachelor’s Degree
  • 3-5 yrs. experience in eCommerce merchandising
  • Intermediate knowledge of creating custom reports in Google Analytics, Adobe Analytics or Site Catalyst
  • Strong working knowledge and/ or curiosity in using data to drive business decisions
  • Motivated and entrepreneurial with a strong understanding of eCommerce business
  • Ability to communicate and work effectively with all levels of management
  • Excellent communication, organizational skills, ability to manage multiple projects effectively
  • Curious mindset with a strong desire to find new ways to improve the customer experience, ask though provoking questions and challenge the status quo
  • Ability to invent workarounds or new processes as well as be scrappy in the pursuit of achieving a better customer experience

Preferred but not required:

  • Experience in SEM, SEO and onsite search
  • Experience with SOLR, Endeca, GroupBy Searchandiser, Google Search Appliance or similar Onsite search engines


Recommended skills

Website Metrics
Search Engine Optimization
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Job ID: 53885-en_US


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With 2016 sales of $10.1 billion, Grainger (GWW) is North America's leading broad line supplier of maintenance, repair and operating (MRO) products, with operations in Asia, Europe and Latin America.

Grainger is a business-to-business distributor of products used to maintain, repair or operate facilities. Approximately 3 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including healthcare, manufacturing, government and hospitality. They place orders online, with mobile devices, over the phone and at local branches. More than 4,800 key manufacturers supply Grainger with 1.5 million products made available to customers through Grainger's distribution centers and branches.

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