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Customer Service Delivery Tech Expert - Part-Time - $18.50/Hr

Asurion Des Moines Part-Time
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Customer Solutions 
 
Customer Service Delivery Tech Expert - Part-Time - $18.50/Hr
Mileage Reimbursement
Monthly Phone Stipend
Hours: 3:45 p.m. – 9:00 p.m.
Forward Stocking Location: 1400 SE Gateway Dr #105 Grimes, IA 50111
 
Our team of Experts keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are – home, office, or even a local coffee shop. Our Experts help customers set up their devices with things like email, apps, and basic troubleshooting while delivering our award-winning, personalized customer resolution experience.
What you’ll be doing:
When a customer’s device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus premier tech support to get them up and running again.
  • Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics.
  • Resolve operational issues on customers’ devices, other equipment, and connectivity while offering education and device optimization suggestions.
  • Meet with customers face-to-face at the customers’ home location
  • Learn details of Smart Home Support and gain an understanding of each customer’s technology in order to suggest protection/tech support solutions based on their needs.
  • Meet or exceed key performance indicator metrics for performance measurements and sales goals
  • Travel daily to and from the Forward Stocking Location and several customers’ locations throughout a designated region.
  • Drive own vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather.
 
If you’re a good fit for the job, you’ll be able to:
 
  • Offer customers a value-added experience with premier customer service through relationship and rapport building
  • Quickly identify and resolve technical issues ]
  • Demonstrate empathy and assurance for the customer throughout the in-person session
  • Utilize tools and resources to solve technical problems in a fast-paced environment.
  • Ability to proactively adapt communication to the customers’ technical skill level.
 
 
Qualifications
  • Prior experience in retail sales or customer service is preferred
  • High school diploma required.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
  • Able to drive your own vehicle to and from the Forward Stocking Location and In-Home appointments up to 120 miles.
  • Able to sit or stand for long periods of time (up to 2 hours). 
  • Able to interact with a customer’s technology throughout their home.
  • Able to interact face-to-face with Customers in their homes for extended periods of time.
  • Able to lift a minimum of 30 pounds.
  • Comfortable with exposure to dogs, cats and other pets that may be present in the customers’ homes.
 

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Career Path

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Customer Service Delivery Tech Expert - Part-Time - $18.50/Hr
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: CUS12015

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We've built a lot of things in the past 20 years. The most important is trust.We’re a technology company. But we’re also an amazing group of people. When you call us, you’ll talk to people with the patience and experience to genuinely help. We understand what it’s like to spill water on a cell phone or a have a hard drive crash on a term paper. We replace. We fix. We find. We solve. We keep you in the game. Asurion. Life's Operating System

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