Customer Solutions Customer Service Delivery Tech Expert - Part-Time - $18.50/Hr
Monthly Phone Stipend Hours: 3:45 p.m. – 9:00 p.m. Forward Stocking Location: 1400
SE Gateway Dr #105 Grimes, IA 50111
Our team of Experts keeps our customers connected by bringing
replacement devices and in-person tech support directly to them wherever they
are – home, office, or even a local coffee shop. Our Experts help customers set
up their devices with things like email, apps, and basic troubleshooting while
delivering our award-winning, personalized customer resolution experience. What
you’ll be doing:
When a customer’s device is lost, broken, or stolen, we provide a
replacement device within 24 hours, plus premier tech support to get them up
and running again.
Provide in-person device setup and tech
support for customers’ smart phones, tablets and/or other consumer
Resolve operational issues on customers’
devices, other equipment, and connectivity while offering education and
device optimization suggestions.
Meet with customers face-to-face at the
customers’ home location
Learn details of Smart Home Support and gain
of each customer’s technology in order to suggest protection/tech support
solutions based on their needs.
exceed key performance indicator metrics for performance measurements and
Travel daily to and from the Forward Stocking
Location and several customers’ locations throughout a designated region.
Drive own vehicle safely and responsibly to
and from customer locations in a variety of situations including heavy
traffic and inclement weather.
If you’re a good fit for the job, you’ll be
Offer customers a value-added
experience with premier customer service through relationship and rapport
Quickly identify and resolve technical
Demonstrate empathy and assurance for
the customer throughout the in-person session
Utilize tools and resources to solve technical
problems in a fast-paced environment.
Ability to proactively adapt communication to the
customers’ technical skill level.
Prior experience in retail sales or customer service is preferred
High school diploma required.
Must have a valid driver's license and satisfactory driving record
with at least 1 year of driving experience.
Able to drive your own vehicle to and from the Forward Stocking
Location and In-Home appointments up to 120 miles.
Able to sit
or stand for long periods of time (up to 2 hours).
interact with a customer’s technology throughout their home.
interact face-to-face with Customers in their homes for extended periods of
Able to lift
a minimum of 30 pounds.
with exposure to dogs, cats and other pets that may be present in the
privacy and protection,
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We've built a lot of things in the past 20 years. The most important is trust.We’re a technology company. But we’re also an amazing group of people. When you call us, you’ll talk to people with the patience and experience to genuinely help. We understand what it’s like to spill water on a cell phone or a have a hard drive crash on a term paper. We replace. We fix. We find. We solve. We keep you in the game. Asurion. Life's Operating System