Customer Service Representative job in Pflugerville at ACS Solutions

ACS group has an immediate need for a Customer Service Representative with experience in the Manufacturing Industry. This is a 6 months contract opportunity (with long-term potential) and is located in Austin, TX. Our client is a leading Manufacturing Industry.

Please review the job description below:

Top Skills:

• Customer service
• Clerical
• Report management
• Data Entry

Key Responsibilities:

Summary:
Hybrid position as it involves store & warehouse environment. Some warehouse functions will be needed.
Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Taking orders, answering emails and secondly work in warehouse when necessary
Industry: HVAC

Education/Experience:
High School Diploma or equivalent.
2 to 4 years customer service related experience required from Mechanical background

Skills and Competencies:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one's time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.

Major Job Duties and Responsibilities:
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

et

Key Requirements and Technology Experience:

• Customer Service Experience

If it creates an interest for you, please email me the latest copy of your resume.

Thanks and regards,

KSHAMA SHARMA

Associate, Recruitment

A: 2400 Meadowbrook Parkway, Duluth, GA 30096

P: (+1)

ABOUT ACS GROUP. - ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. Our operating brands have provided targeted services and solutions for more than 50 years. We serve our clients through four operating companies: * AIC *Analysts *ComforceHealth *HireGenics Recent Recognitions: #No. 6 Largest IT staffing Firm in the U.S. (2019 SIA) #Largest Minority-Owned IT Staffing Firm in the U.S. (2018 SIA) # No. 8 Largest IT Staffing Firm in the U.S. (2018 SIA) #Inavero's Best of Staffing® Client Diamond Award (2018). #National Class lV Supplier of the Year Finalist and a Regional Class IV Supplier of the Year by NMSDC #Inavero's Best of Staffing®Client Diamond Award Winner(2017) Website: www.acsicorp.com