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Field Technician

Butler America Telecom LLC • Richardson, TX

Posted 29 days ago

Job Snapshot

Experience - At least 3 year(s)
Installation - Maint - Repair

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Job Description

Field Technician

Butler America Telecom invites you to become part of a team that collaborates to provide Telecommunication and Engineering solutions and services to help our clients implement new technologies faster, enhance network performance, and improve business results.

We have a team atmosphere that encourages innovation, collaboration, safety and ongoing professional development.  We are currently seeking to welcome a new team member to fill a Field Technician position in the Dallas TX area. 

Job Responsibilities:

  • This technician will use remote diagnostics to configure and maintain customer owned or leased voice CPE equipment located in the customers’ premises.
  • Some of this equipment can include IP/digital PBX’s, key telephone systems, voice messaging equipment, AC/DC power systems, digital multiplexers, servers, modems, and call accounting systems.
  • This position will interface with multiple clients like CenturyLink units to ensure commitments and service level agreements are met and the equipment is functioning adequately to provide for customer needs.
  • This position may function as an interface with the Internal Tier 2/3 technicians, manufacturers, vendor resources and subcontractors.
  • This position performs trouble isolation via remote diagnostics and will make every effort to resolve these events remotely.
  • In an afterhours/weekend environment, this position will perform the field dispatch function, parts ordering and service escalation process.
  • This technician also responsible for performing remote Move/Add/Change activity
  • This technician will install, remove or maintain switching and routing equipment used for voice, video, fiber optics and data communications in a Central Office environment.

Required Skills

  • Strong Customer service skills
  • Microsoft Office applications proficiency
  • Technical experience in Voice and Data CPE; Oracle, WebEx Application Knowledge very desirable.
  • Ability to communicate clearly on the telephone is required.
  • Two years experience installing and/or maintaining Voice CPE Systems, Move/Add/Change Orders and On-Site, or Remote Repair.
  • Two years Electrical experience
  • Two years fiber experience.

submit resume: [Click Here to Email Your Resumé]

Job Requirements

Telecommunications Systems
Job ID: BHJOB19709_41243
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