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Client Services Supervisor

JLL New York Full-Time
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Job Summary

Supervise team that receives incoming calls, email and web requests from a variety of geographically dispersed facilities – provide excellent customer service.

Job Responsibilities

Operations

  • Research required information using available resources
  • Accept and resolve escalated issues – escalate when necessary
  • Identify areas of opportunity and utilize skill/knowledge to suggest improvements.
  • Monitor telephony queue time data to maximize productivity.
  • Provide accurate, timely client work orders which result in highly satisfied customers
  • Adhere to business unit specified client driven standards.
  • Data entry using multiple work request applications

People Management

  • Effectively lead staff by clearly communicating expectations, accountabilities and providing performance feedback for continuous improvement.
  • Mentor, develop and train peer and direct report team members.

Reporting

  • Maintain individual and team productivity statistics/performance metrics.

Other

  • Any and all other duties and tasks assigned.

Knowledge, Skills & Abilities

Education/training

  • HR diploma or equivalent
  • 2 year degree

Years of relevant experience

  • 3 years in a customer service environment, call center preferred, with supervisory experience
  • 3+ years

Skills and knowledge

  • Proficient in Word, Excel and other Microsoft Office Suite programs
  • Strong organizational and management skills
  • Ability to multi-task and work both in a team and independently
  • Ability to function effectively in a dynamic work environment
  • Excellent interpersonal and supervisory skills; strong emphasis on customer service
  • Excellent business writing and verbal communications
  • Strong analytical ability
  • Detail oriented

Physical work requirements and work conditions

  • Normal office environment.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our URL blocked - click to apply.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy URL blocked - click to apply.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at URL blocked - click to apply. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our URL blocked - click to apply page > I want to work for JLL.

 

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Management
Operations
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Customer Service
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Job ID: REQ58918

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