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Client Support Specialist - Site D (Tier 1/2)

Apex Systems Fayetteville Contractor
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Our client has a Tier 1/2 Support opportunity in Ft. Bragg, NC. *Minimum of a Secret clearance required and Security+ certification* If interested, please send your resume over to Donna at Email blocked - click to apply and Katie at Email blocked - click to apply!



Job Description

Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment. Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications. Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images. Utilize mobile device management software to monitor, manage, and secure user mobile devices. Build and deploy mobile solutions based on customer requirements. Performs intense troubleshooting and problem resolution for multiple locations and networks. Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks. Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot, Resolves and tracks incidents using a ticketing system.



Education

BA/BS



Qualifications

2+  years of IT experience

Knowledge, Skills and Abilities

  • Analytical, result-orientated, creative problem solver
  • Driven by quality and teamwork
  • MS Windows 7/10 Operating System
  • Microsoft Office 2010 or later
  • Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation
  • Experience with VPN technologies
  • Experience with virtualization technology (VMware) desired
  • Experience with Mobile Device Management Solutions (Mobile Iron, Intune, Meraki) desired
  • Experience with configuration of Android and iPhones
  • ITIL V3 Foundations Certification desired
  • Help Desk Institute (HDI) Certification a plus
  • DoD 8570 compliant for IAT Level II
  • 2-4  years desktop support or similar experience required
  • Effective communications and listening skills
  • Detail oriented with superior organization skills
  • Self-motivated and able to work independently and take initiative in identifying and addressing challenges

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Recommended skills

Attention To Detail
Self Motivation
Installations (Computer Systems)
Active Directory
Desktop Support
Complex Problem Solving
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Job ID: 987740

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