The Director of Hospitality is the face of the club and is responsible for owning the Member experience. They nurture relationships with existing Members so they will invite their friends and colleagues to join. In addition, they attend activities with Members and their guests in order to demonstrate Pride in Belonging.
Manage the front desk and reservations team
Grow the non-resident base
Work with Marketing Department to develop programs and social media campaigns to create awareness and brand recognition
Actively enhance the level of hospitality and elevate the Member experience through recognition
Knowing the preferences of the Members and finding ways to personalize an elevated level of service in all operations
Build and develop a team of Employee Partners dedicated to creating a positive experience for all Members and their Guests
Introduce best practices and steps of service to continually improve the Member experience
Work collaboratively with all departments
High-energy and outgoing personality
Outstanding written and interpersonal communication skills required
Strong technical literacy, including Microsoft Word and Excel
Ability to foster relationships with Members, employee partners and other community leaders.
Creativity, attention to detail and strong organizational skills
Applicant must exhibit a professional appearance
Applicant must possess a passion for providing high quality Member service and commitment to exceeding expectations
Undergraduate degree preferred in Hotel Management field
5-7 years of Management/Leadership experience
(Internal Candidates should be Membership STAR and Bell Notes Certified.)
Work Locations:Firestone Country Club, 452 E Warner Rd, Akron, OH, 44319 Job:Membership Schedule:Regular|Full-time Shift:Open Availability
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