Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 700 Chestnut Ridge Road
    Chestnut Ridge, NY 10977

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Manager jobs in Chestnut Ridge, NY delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service Manager

Teledyne Technologies • Chestnut Ridge, NY

Posted 3 days ago

Job Snapshot

Other Great Industries
Management, Customer Service

Job Competition



How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Company Overview

Teledyne LeCroy, Inc. designs, manufactures and markets state of the art test and measurement equipment. Originally founded as LeCroy Corporation in 1964, the company was acquired by Teledyne Technologies (NYSE: TDY) in 2012 and now operates as a wholly owned subsidiary. Teledyne LeCroy currently employs over 500 professionals with sales and service locations across the world.

Position Summary and Responsibilities

Our Chestnut Ridge, NY location is looking for an Customer Service Manager who is a self-motivated and detail oriented individual. This individual will be responsible for overseeing the order reviewing and order processing group.  This role ensures our legal compliance and provides export administration and control within government rules and regulations, including appropriate licensing for shipments for sales orders worldwide.


Essential Duties and Responsibilities


This person will work with both internal and external customers on the following tasks:

  • Directly supervise a national customer service team of support representatives
  • Work closely with the compliance team to ensure all policies and procedures are being carried out appropriately
  • Review worldwide sales orders for accuracy, terms and conditions and resolve any discrepancies
  • Review/enter order quotations and input into an ERP system
  • Track shipment status and proactively communicate as appropriate
  • Engaging in heavy customer contact via e-mail and phone
  • Preparing formal quotations and proposals for commercial, rental and lease customers as requested by Sales Engineers and Customers
  • Proof all orders for accuracy and release by the end of business each day.  Assists other CSRs in ensuring the accuracy of orders.
  • Support sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). 
  • Communicate and interface with other departments to expedite shipments and resolve customer issues.
  • Resolves customer complaints and/or issues in a proactive and timely manner, raising critical issues to the management when necessary.
  • College degree or equivalent
  • 5+ years similar work/business experience (order management, customer service)
  • Proficiency with e-mail along with excellent Excel and Word skills
  • Experience reading and understanding POs and contracts
  • Experience shipping to foreign countries
  • Knowledge of INCO (International Trade) terms
  • Basic understanding of accounting principles
  • Be detail oriented 
  • Ability to be flexible, and work in a constantly changing and dynamic environment
  • Ability to multi-task activities, set priorities, and achieve deadlines is key to successful performance

Also Preferred:

  • Understanding of Letter of Credits, Return Authorizations, and ISO requirements
  • Knowledge of shipping terminology including BOL and AWB.  
Citizenship Requirements Due to the type of work at the facility and certain access restrictions, successful applicants must be a 'U.S. Person' (US citizens, US nationals, lawful permanent residents, asylees or refugees). Teledyne is an Affirmative Action/Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race,color,religion,religious creed,gender,sexual orientation,gender identity,gender expression,transgender,pregnancy,marital status,national origin,ancestry,citizenship status,age,disability,protected Veteran Status,genetics or any other characteristic protected by applicable federal,state,or local law. ? If you need assistance or an accommodation while seeking employment,please email or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.
Job ID: 2019-9075
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Teledyne Technologies

View All Similar Jobs View All Similar Jobs